Photoshop Elements 2021.1 is now available ... license key needed

Community Beginner ,
Feb 07, 2021

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I have a vailid and running PSE 2021 version 19.0.

After update to 19.1 I have to enter the license key again.

Why?

I cannot find it at the moment.

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1 Correct Answer

Community Beginner , Feb 15, 2021
Stefan5CA0 Community Beginner , Feb 15, 2021
I bought another license and now it works.The previous one was an official license as well but did not work.Adobe was not able to solve it.

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Community Beginner ,
Feb 07, 2021

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Current version: Adobe Photoshop Elements Version: 19.0 (20200826.m.151582) x64

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Contributor ,
Feb 07, 2021

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Could you please post a screenshot of this window (From inside the editor choose HELP > ABOUT)

2021-02-07_035009.jpg

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Community Beginner ,
Feb 07, 2021

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Stefan5CA0_0-1612699552351.png

 

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Community Beginner ,
Feb 07, 2021

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This is my current version which I want to update to 191 (2021.1). But after the update I have to enter my product key.

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Contributor ,
Feb 07, 2021

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That's really interesting: That's not the correct "build number" for the latest version.  That's a build number for PSE 2020.

That makes me think you are still starting PSE 2020, using the same old icon you had been using before. 

The default location that starts PSE 2021 is here:
C:\Program Files\Adobe\Photoshop Elements 2021

Based upon your build number posted you just need to use the right icon to start the program with.  

That's a guess, but it's pretty good guess....

2021-02-07_045911.jpg 

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Community Beginner ,
Feb 07, 2021

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Really strange ...

my folder is "C:\Program Files\Adobe\Photoshop Elements 2021"

the application which I start is "PhotoshopElementsEditor.exe"

The about windows says version 2021.

Stefan5CA0_0-1612705032963.png

 

??? Mhm ???

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Community Beginner ,
Feb 07, 2021

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I was not able to update my 2021 (19.0) to 2021.1 (19.1) because after the update I have to enter my product key which I cannot find.

That's the reason why I am still using my 2021 (19.0) from October last year (SceernShot).

 

Your ScreenShot looks also a bit strange because it seems you have the latest build but still 19.0 instead of 19.1.

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Contributor ,
Feb 07, 2021

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I'm not aware of a version 19.1.... I jsut look at the build numbers.... if you have something documenting there is a version 19.1 please post it. 

Phtoshop CC 2018 is at version 19.1.4.

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Contributor ,
Feb 07, 2021

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I think this might be a bit misleading, and perhaps is what you are calling "19.1"

2021-02-07_113608.jpg

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Community Beginner ,
Feb 08, 2021

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Let me come back to my initial question:

I have a vailid and running PSE 2021 version 19.0.

(20200826.m.151582) x64

After update to 19.1 I have to enter the license key again.

Why?

Currently I have to use the test version.

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Community Beginner ,
Feb 08, 2021

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In the installer window it is called 19.1 but I assume it is the same like 2021.1

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Community Beginner ,
Feb 08, 2021

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Stefan5CA0_0-1612808716465.png

 

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Adobe Employee ,
Feb 08, 2021

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Dear User,

 

From the screenshots, it looks like you are still on 19.0 version, that is PSE 2021 and have not updated to 19.1 version, which is 2021.1

PSE 2021 -> 19.0 (20200826.m.151582)

PSE 2021.1 -> 19.1 (20210126.m.155261)

 

Could you share a screenshot of where you are asked to enter the serial key? Serail keys are only asked during launch of application and never during an update or before you update. 

 

Also it is asked on every launch of application, if you are using the application in trial version.

 

Thanks

Vipin

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Community Beginner ,
Feb 09, 2021

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Hello, here are the steps startin at my initial version which I bought in November 2020:

 

Current and bought version:

Stefan5CA0_0-1612887187558.png

System information:

Adobe Photoshop Elements Version: 19.0 (20200826.m.151582) x64
Operating System: Windows 10 64-bit
Version: 10 or greater
System architecture: Intel CPU Family:6, Model:10, Stepping:9 with MMX, SSE Integer, SSE FP, SSE2, SSE3, SSE4.1, SSE4.2, AVX
Physical processor count: 4
Processor speed: 3194 MHz
Built-in memory: 12159 MB
Free memory: 6698 MB
Memory available to Photoshop Elements: 11116 MB
Memory used by Photoshop Elements: 70 %
ACP.local Status:
- SDK Version: ^0
- Core Sync Status: Unknown
- Core Sync Running: Unavailable
- Min Core Sync Required: Unavailable
ACPL Cache Config: Unavailable
Image tile size: 1024K
Image cache levels: 6
Font Preview: Medium
TextComposer: Latin
Display: 1
Display Bounds: top=0, left=0, bottom=1080, right=1920
OpenGL Drawing: Disabled.
License Type: Perpetual
Serial number: 91550702075004452543
Feature::Dummy Feature: OFF
Feature::GPULensBlur: ON
Feature::HEIFFormat: ON
Feature

 

Update notification:

Stefan5CA0_1-1612887303045.png

During installation:

Stefan5CA0_2-1612887336019.png

After installation:

Stefan5CA0_3-1612887375662.png

Unfortunately I cannot reproduce the next bahavior because the last time I selected to use the trial version which seems to be persistent now because I have to use it.

Stefan5CA0_4-1612887532107.png

 

But I remember when I started PSE after the update it asked me to login, which I did, and after that it asked me to enter the product key, which I do not have currently and I do not understand why I need the key for the update which you confirmed already it is not needed for such an update.

Any idea what is wrong with my installation or update?

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Community Beginner ,
Feb 09, 2021

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These three windows popped up after I updated it:

Stefan5CA0_1-1612893510970.pngStefan5CA0_2-1612893531389.pngStefan5CA0_3-1612893555274.png

 

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Contributor ,
Feb 09, 2021

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Give this a try.  I found this in a chate from 5 years ago.....

Adobe - Adobe Application Manager : For Windows : Adobe Application Manager : Thank You

 

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Adobe Employee ,
Feb 09, 2021

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Could you please collect logs using the log collector tool and share it with me.

Link to download and use the log collector tool: https://helpx.adobe.com/in/creative-cloud/kb/cc-log-collector.html

 

Regards,

Vipin

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Community Beginner ,
Feb 09, 2021

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Hello Vipin,

 

when shall I use the log collector?

With the inital version, during the update process, after with the new version, ...?

 

Please note I do not use a cloud license, I have a Perpetual.

Not sure if the cloud log colectore helps in that case.

 

Thanks

Stefan

 

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Adobe Employee ,
Feb 10, 2021

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You do not have to perform any operation while collecting the logs.

You can simply run the log collector tool, it will collect all Adobe related logs from your machines.

 

This will help us investigate the problem, on what went wrong.

 

Regards

Vipin

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Community Beginner ,
Feb 10, 2021

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Hello Vipin,

 

I uploaded two log files right now as requested in the tool

- one with the initial version

- another after the update to 2021.1

Do I have to share them with you e. g. in this chat as well?

 

Thanks

Stefan

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Community Beginner ,
Feb 10, 2021

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I don't know how your specialits can assign the logfile I uploaded to this request.

Here the file names I uploaded:

AdobeLogs_20210210_102433_800-win.zxp

AdobeLogs_20210210_103738_954-win.zxp

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Community Beginner ,
Feb 12, 2021

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Hello Vipin,

 

any updates on this?

 

br

Stefan

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Community Beginner ,
Feb 15, 2021

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I bought another license and now it works.

The previous one was an official license as well but did not work.

Adobe was not able to solve it.

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