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Exactement ce qui m'est arrivé ainsi qu'à d'autres utilisateurs, sur diverses versions de Macs et sur Windows 10. Pas d'explication d'Adobe pour le moment. Pour moi et d'autres utilisateurs, la solution de désinstaller puis de réinstaller Elements avec la procédure normale a fonctionné.
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@MichelBParis, can you confirm whether you reset the preferences before uninstalling/reinstalling? If yes, did it have no affect? And/or did you delete the preferences file when you uninstalled? (I had an entirely different problem that was solved by an uninstall/reinstall. But that problem has now returned after a few days' use of the program.)
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Greg,
@MichelBParis, can you confirm whether you reset the preferences before uninstalling/reinstalling? If yes, did it have no affect? And/or did you delete the preferences file when you uninstalled? (I had an entirely different problem that was solved by an uninstall/reinstall. But that problem has now returned after a few days' use of the program.)
No, I did not reset my preferences before uninstalling.
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Thanks, Michel. So, it would seem that although a reset should take the program back to an out of the box condition, there may be some issues that require a full uninstall/reinstall of the program, even if a reset is not performed during uninstall.
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Hello,
Could you please try the steps mentioned in this thread and let me know if this works for you?
Regards,
Medha
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Hi community,
I have the same problem, i unistall/reinstall adobe elements but still same error message, can you help me please.