Photoshop Elements 2021 affiche "Chargement de l'espace de travail Adobe Photoshop Elements Editor"

New Here ,
Jan 10, 2021 Jan 10, 2021

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Lorsque je veux commencer à travailler Photoshop Elements 2021 affiche le sablier et "  * Chargement de l'espace de travail Adobe Photoshop Elements Editor" puis le message s'efface et rien ne se passe.

 

Pouvez-vous m'aider ?

Cordialement

Pierre

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Adobe Community Professional ,
Jan 10, 2021 Jan 10, 2021

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Exactement ce qui m'est arrivé ainsi qu'à d'autres utilisateurs, sur diverses versions de Macs et sur Windows 10. Pas d'explication d'Adobe pour le moment. Pour moi et d'autres utilisateurs, la solution de désinstaller puis de réinstaller Elements avec la procédure normale a fonctionné.

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Adobe Community Professional ,
Jan 10, 2021 Jan 10, 2021

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@MichelBParis, can you confirm whether you reset the preferences before uninstalling/reinstalling?  If yes, did it have no affect?  And/or did you delete the preferences file when you uninstalled? (I had an entirely different problem that was solved by an uninstall/reinstall.  But that problem has now returned after a few days' use of the program.)

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Adobe Community Professional ,
Jan 10, 2021 Jan 10, 2021

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Greg,

@MichelBParis, can you confirm whether you reset the preferences before uninstalling/reinstalling?  If yes, did it have no affect?  And/or did you delete the preferences file when you uninstalled? (I had an entirely different problem that was solved by an uninstall/reinstall.  But that problem has now returned after a few days' use of the program.)

No, I did not reset my preferences before uninstalling.

 

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Adobe Community Professional ,
Jan 11, 2021 Jan 11, 2021

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Thanks, Michel. So, it would seem that although a reset should take the program back to an out of the box condition, there may be some issues that require a full uninstall/reinstall of the program, even if a reset is not performed during uninstall.

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Adobe Employee ,
Jan 11, 2021 Jan 11, 2021

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Hello,

 

Could you please try the steps mentioned in this thread and let me know if this works for you?

 

Regards,

Medha

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