Just installed on my new computer - MacBook Pro. I can open the Organizer but when I try to open Photo editor it says loading, then disappears without opening. How can I fix this?
Just encountering this issue now. Did you ever resolve your issue?
Could you please check if the application is running in the activity monitor? If so, please quit it and then try relaunching the application.
If this doesn't help, I'll connect with you to further debug this issue.
Moved to the Photoshop Elements forum, from the Photoshop forum.
I'm having the same issue. I check the activity monitor and was able to close everything, but the Adobe helper. It still will not work.
Similar issue on windows, after working fine for a few months, it wont launch from start menu. I repaired it in the app menu but it wont open or save files.
I tried that "resetting preferences" but that doesnt work,
I unistalled and reinstalled, twice, and that did not work.
This is solved for me, maybe it will work for you...
Uninstall the app
Search for files/folders named "elements" and delete them.
Restart your computer
Reinstall the app
Having same issue.... Installed on my new computer, IMAC, and can't open photo editor... worked completely fine on my windows computer... same thing as you i try to open the photo editor it says loading, then disspears like i never even clicked it... why.. someone know how to fix? I tried uninstalling and reinstalling as well, no use