Photoshop elements 2021 crashes when trying to use my XP-Pen artist 13.3 pro drawing pad. I have read that this is happening to other people after instaling the lastest version of PS. And so I have been trying to uninstall this latest update. Following these instructons - https://support.avenza.com/hc/en-us/articles/360035256431-How-to-install-previous-versions-of-Illust... However my creative cloud desktop doesnt acknowlage that I even have elements downloaded on my computer, even though I am loggind into my account. I have tried to find a number or person to contact but the adobe website is sending me in circles. Any ideas to help my XP-Pen work with photoshop elements would be of great help.
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... However my creative cloud desktop doesnt acknowlage that I even have elements downloaded on my computer, even though I am loggind into my account. ...
The Creative Desktop Client doesn't affected This client is only for CC apps if you have a subscription.
Photoshop Elements is a perpetual license and isn't included in the CC client.
In the first step you should try to disable the Windows Ink option.
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Hi. Sorry to jump on this thread but I am having a identical issues with a different tablet.
I am using Photoshop Elements 2021 and a Wacom Intuos Pro tablet. Both drivers have been checked and updated. I built the PC in the last few months to a decent spec. The problem only started after PSE updated this morning.
The issue presents as a full program crash whenever using the pen tool (when Windows Ink is enabled). If Windows Ink is disabled I am able to use the pen within PSE though without the pressure sensitivity which is obviously not great. I've submitted multiple crash reports to Adobe today.
Thanks in advance.
Same problem since the last update.
I just did the update tonight and my pe2021 worked for the last 2-3 months no problem.i had to turn off windows ink to get my adobe to work whith out crashing while using my wacom inous pro s tablet . now that i got that working i can not use my eraser on my pen in adobe but it works in other programs no problem, is there any work around for this is or is waiting for another update to fix these bugs the only option? Everything is up to date adobe ,windows 10, and drivers for wacom tablet.
Exact same issue for me. Windows 10, XP-PEN G640. Pen works fine in Lightroom and regular Photoshop
I'm having the same problem with Adobe Photoshop Elements 2021, using a Wacom One 13 tablet on a Windows 10 laptop. If I have Windows Ink unchecked, the brush tool works in Photoshop but without pressure adjustments. If I check the box and tap even once into Photoshop, the program crashes.
Apologies for the inconvenience. We are working on this fix and will be pushing it soon to resolve this for you.
Thank you for the patience.