Photoshop Elements 2021 Locks when I load CR3 file

New Here ,
Jan 03, 2021

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Hello.

Suddenly I can not open CR3 files! Photoshop frezzing when i load CR3 files, not JPG files. This has worked until today!

Best regards

Bo

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Crash or freeze, Problem or error, Windows

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Adobe Community Professional ,
Jan 03, 2021

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CR3 files from the SAME camera?

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Hjeresen AUTHOR
New Here ,
Jan 03, 2021

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Yes, it changed to day, The latest is that it in fact opens the file, but i takes 4-5 minuts! It use to take 10 seconds!

I will look into it tomorow!

best regards

Bo

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Adobe Employee ,
Jan 06, 2021

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Hello,

 

Could you please mention the version of Camera Raw on your system? Also, have you started encountering this issue after some updates were installed on your system?

 

Regards,

Medha

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Hjeresen AUTHOR
New Here ,
Jan 06, 2021

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Hello.
I have found that this happens when I use the File / Open menu! When I open from Organizer, it opens the RAW converter and then Photoshop as it should.
Regards Bo

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Adobe Employee ,
Jan 11, 2021

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Hello,

Please correct me if I'm wrong but when you open the RAW file using the File > Open menu, it would open with the RAW converter, right? If so, do you experience a delay in getting the RAW converter to show up and Photoshop Elements becomes non-responsive during that time?

Regards,

Medha

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Hjeresen AUTHOR LATEST
New Here ,
Jan 11, 2021

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Hi
That's right, it seems like there's 5-10 minutes delay when I open through
files. When I open the file through Organizer, the RAW converter opens
immediately.
Regards
Bo

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Hjeresen AUTHOR
New Here ,
Jan 06, 2021

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Camera Raw version. 13.00.612

Regards

Bo

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