Photoshop Elements 2021 on Windows 10: Loading JPG from a directory takes several minutes

New Here ,
Feb 21, 2021 Feb 21, 2021

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Photoshop Elements 21 Loaded from DVD I purchased months ago onto a Dell Laptop with Windows 10 Home. The laptop has 8mg of RAM and a large HardDrive.  It seems that after the first JPG loads, subsequent pictures load OK? 

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Adobe Employee ,
Feb 22, 2021 Feb 22, 2021

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Hi there,

 

Sorry that you feel the JPG images are taking a long time to load in Photoshop Elements 2021. 

 

Does the problem occurs while loading only JPG images or images from a specific location(like you mentioned)? Does it help if you copy that file(s) to a different location like your desktop and then open it?

 

We have documented a set of troubleshooting steps that might help you resolve the issue. Please checkout this article and let us know how it goes: https://helpx.adobe.com/download-install/kb/troubleshoot-errors-freezes-install-photoshop-elements.h... 

 

Thanks,

Akash

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