Photoshop Elements 2021 permanent PC crash

Explorer ,
Dec 12, 2020 Dec 12, 2020

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When I work in Photoshop Elements 2021 Editor, no matter what, my PC keeps crashing. I have already installed the latest Windows updates (Win 10 V 20H2) and PSE 3 times from DVD. Does anyone else have this problem? I am desperate. Sorry my english. Greetings from Angelika, Germany

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Crash or freeze, Problem or error, Windows

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Adobe Community Professional ,
Dec 12, 2020 Dec 12, 2020

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Try updating or rolling back your graphics driver directly from the video card manufacturer’s site.

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Explorer ,
Dec 12, 2020 Dec 12, 2020

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Hello, thanks for the answer. I have now installed the latest driver and my PC is still rebooting when I work in Photoshop Elements 2021 and click, for example, on the "Automatic selection" tool and then on "Select subject". I use that very often. Have Intel i9 processor, Intel UHD 630 graphics card, V27.20.100.9030 16 GB DDR4, the latest Windows 10 x64 update (V20H2) and PSE 2021 version 19.0

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Explorer ,
Dec 12, 2020 Dec 12, 2020

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Hello, thanks for the answer. I have now installed the latest driver and my PC is still rebooting when I work in Photoshop Elements 2021 and click, for example, on the "Automatic selection" tool and then on "Select Motive". I use that very often. Have Intel i9 processor, Intel UHD 630 graphics card, V27.20.100.9030 16 GB DDR4, the latest Windows 10 x64 update (V20H2) and PSE 2021 version 19.0

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Adobe Community Professional ,
Dec 12, 2020 Dec 12, 2020

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Explorer ,
Dec 12, 2020 Dec 12, 2020

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Peru Bob, I've already done that 3 times and reinstalled it. Didn't help.

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Adobe Community Professional ,
Dec 12, 2020 Dec 12, 2020

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What are the complete computer specs, including hard drives (how many, what kind, what is on each, and how full)?

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Explorer ,
Dec 12, 2020 Dec 12, 2020

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Gerätename PC-Angelika
Prozessor Intel(R) Core(TM) i9-9900K CPU @ 3.60GHz 3.60 GHz
Installierter RAM 16,0 GB (15,9 GB verwendbar)
Geräte-ID F180DBF1-7D44-495F-A0A0-FC5E76C5E0E6
Produkt-ID 00330-80000-00000-AA658
Systemtyp 64-Bit-Betriebssystem, x64-basierter Prozessor
Stift- und Toucheingabe Für diese Anzeige ist keine Stift- oder Toucheingabe verfügbar.

 

1 SSD-Harddisk 250 GB on M.2 Port, 145 GB  (61%) free   (System-HDD)

1 SSD-Harddisk 500 GB, ca. 80% free.

Does it help you? I'm a layman at the PC, sorry

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Explorer ,
Dec 12, 2020 Dec 12, 2020

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It can't be because of the software, because I downloaded the trial version from Adobe once. The error has already occurred. Then uninstalled and 2 days later from my original DVD. The problem is the same.

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Explorer ,
Dec 14, 2020 Dec 14, 2020

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UPDATE:

 

I reinstalled my PC yesterday, installed only graphics drivers and windows 10 latest updates and WLAN, then installed PSE 2021 but same problem. Always PC crash.

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Adobe Employee ,
Dec 16, 2020 Dec 16, 2020

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Hello Angelika,

 

Could you please share the system information with us? To do so, please launch PSE and then navigate to Help Menu > System Info. Copy the text and share it here.

 

Please make a note to hide your serial number while posting the details here.

 

Regards,

Medha Sharma

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Explorer ,
Dec 16, 2020 Dec 16, 2020

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Adobe Photoshop Elements Version: 19.0 (20200826.m.151582)  x64

Betriebssystem: Windows 10 64-Bit

Version: 10 oder höher

Systemarchitektur: Intel CPU-Familie: 6, Modell: 14, Stepping: 13 mit MMX, SSE (ganze Zahl), SSE FP, SSE2, SSE3, SSE4.1, SSE4.2, AVX, AVX2, Hyper-Threading

Physischer Prozessor: 8

Logischer Prozessor: 16

Prozessor-Taktfrequenz: 3600 MHz

Eingebauter Speicher: 16247 MB

Freier Speicher: 8077 MB

Für Photoshop Elements verfügbarer Arbeitsspeicher: 14863 MB

Von Photoshop Elements verwendeter Arbeitsspeicher: 70 %

Bildkachelgröße: 1024 KB

Bildcache: 6

Schriftvorschau: Mittel

TextComposer: Lateinisch

Anzeige: 1

Anzeigebegrenzungen: oben= 0, links= 0, unten= 1080, rechts= 1920

OpenGL: Deaktiviert.

Lizenztyp: Unbegrenzt

Seriennummer:

Feature::Dummy Feature: OFF

Feature::GPULensBlur: ON

Feature::HEIFFormat: ON

Feature::CloudPSDSnapshotFiles: OFF

Feature::CloudDocs: ON

Feature::CloudDocsEnableFaultInjection: OFF

Feature::CloudDocsFailAll: ON

Feature::CloudDocFolders: ON

Feature::CloudDocFolders: ON

Feature::Frame Tool: ON

Feature::AliasLayers: OFF

Anwendungsordner: C:\Program Files\Adobe\Photoshop Elements 2021\

Pfad für temporäre Dateien: C:\Users\Angelika\AppData\Local\Temp\

Der virtuelle Speicher von Photoshop Elements hat asynchrone E/A aktiviert

Arbeitsvolume(s):

  Start, 237,4G, 145,9G frei

Ordner für erforderliche Zusatzmodule: C:\Program Files\Adobe\Photoshop Elements 2021\Required\Plug-Ins\

Primärer Plug-In-Ordner: C:\Program Files\Adobe\Photoshop Elements 2021\Plug-Ins\

Zusätzlicher Plug-In-Ordner: nicht eingerichtet

 

Installierte Komponenten

   ACE.dll   ACE 2020/03/20-01:07:43   79.618478   79.618478

   AdbePM.dll   PatchMatch 0000/00/00-00:00:00   1.   1.

   AdobeLinguistic.dll   Adobe Linguisitc Library   10.0.0  

   AdobeOLS.dll   Adobe Online Services   5.0  

   AdobeOwl.dll   Adobe Owl   5.2.9  

   AdobePDFL.dll   PDFL 2020/03/04-16:25:03   79.368699   79.368699

   AdobePIP.dll   Adobe Product Improvement Program   8.1.0.40.48685  

   AdobeXMP.dll   Adobe XMP Core 2020/02/13-01:07:22   79.164360   79.164360

   AdobeXMPFiles.dll   Adobe XMP Files 2020/02/13-01:07:22   79.164360   79.164360

   adobe_caps.dll   Adobe CAPS   10,0,0,8  

   AGM.dll   AGM 2020/03/20-01:07:43   79.618478   79.618478

   ahclient.dll    AdobeHelp Dynamic Link Library   2.2.0.1  

   AIDE.dll   AIDE 2020/03/13-16:17:19   79.618276   79.618276

   amtlib.dll   AMTLib (64 Bit)   11.0.0.39   1.000000

   ARE.dll   ARE 2020/03/20-01:07:43   79.618478   79.618478

   AutoSelection.dll   Adobe Photoshop Editor   16.0  

   AXE8SharedExpat.dll   AXE8SharedExpat 2020/02/10-01:08:14   79.617265   79.617265

   AXEDOMCore.dll   AXEDOMCore 2020/02/10-01:08:14   79.617265   79.617265

   Bib.dll   BIB 2020/03/20-01:07:43   79.618478   79.618478

   BIBUtils.dll   BIBUtils 2020/03/20-01:07:43   79.618478   79.618478

   boost_date_time.dll   photoshopdva   11.1.0  

   boost_filesystem.dll   photoshopdva   11.1.0  

   boost_signals.dll   photoshopdva   11.1.0  

   boost_system.dll   photoshopdva   11.1.0  

   boost_threads.dll   photoshopdva   11.1.0  

   cast_api.dll   Cast   1.0  

   cg.dll   NVIDIA Cg Runtime   3.0.00007  

   cgGL.dll   NVIDIA Cg Runtime   3.0.00007  

   CITThreading.dll   Adobe CITThreading   2.1.0.1   2.1.0.1

   CoolType.dll   CoolType 2020/03/20-01:07:43   79.618478   79.618478

   CRClient.dll   Adobe Crash Reporter Client DLL   3.0.2.0  

   dvaaudiodevice.dll   photoshopdva   11.1.0  

   dvacore.dll   photoshopdva   11.1.0  

   dvamarshal.dll   photoshopdva   11.1.0   

   dvamediatypes.dll   photoshopdva   11.1.0  

   dvametadata.dll   photoshopdva   11.1.0  

   dvametadataapi.dll   photoshopdva   11.1.0  

   dvametadataui.dll   photoshopdva   11.1.0  

   dvaplayer.dll   photoshopdva   11.1.0  

   dvatransport.dll   photoshopdva   11.1.0  

   dvaui.dll   photoshopdva   11.1.0  

   dvaunittesting.dll   photoshopdva   11.1.0  

   dynamiclink.dll   photoshopdva   11.1.0  

   ems.dll   Elements Organizer   19.0  

   ExtendScript.dll   ExtendScript 2019/07/29-10:07:31   82.2   82.2

   Eyeopener.dll   Adobe Photoshop Editor   16.0  

   FaceDetector.dll   FaceDetector 0000/00/00-00:00:00   2.0.1.1   2.0.1.1

   HDPIM.dll   HDPIM DLL   5.1.0.407  

   HUM.dll   HUM DLL   5.1.0.407  

   icucnv64.dll   International Components for Unicode    Build gtlib_12.0.24171  

   icudt64.dll   International Components for Unicode    Build gtlib_12.0.24171  

   icuuc64.dll   International Components for Unicode    Build gtlib_12.0.24171  

   imslib.dll   IMSLib DLL   10.0.0.48  

   JP2KLib.dll   JP2KLib 2020/01/15-13:08:36   79.274247   79.274247

   libeay32.dll   The OpenSSL Toolkit   1.0.1p  

   libifcoremd.dll   Intel(r) Visual Fortran Compiler   10.0 (Update A)  

   libiomp5md.dll   Intel(R) OpenMP* Runtime Library   5.0  

   libmmd.dll   Intel(r) C Compiler, Intel(r) C++ Compiler, Intel(r) Fortran Compiler   12.0  

   LogSession.dll   LogSession   8.1.0.40.48685  

   mediacoreif.dll   photoshopdva   11.1.0  

   mkl_avx.dll   Intel® Math Kernel Library   11.3  

   mkl_core.dll   Intel® Math Kernel Library   11.3  

   mkl_def.dll   Intel® Math Kernel Library   11.3  

   mkl_sequential.dll   Intel® Math Kernel Library   11.3  

   mkl_vml_avx2.dll   Intel® Math Kernel Library   11.3  

   mkl_vml_def.dll   Intel® Math Kernel Library   11.3  

   mona.dll   Adobe Photoshop Editor   16.0  

   MPS.dll   MPS 2020/03/10-01:11:52   79.618180   79.618180

   pdfsettings.dll   Adobe PDFSettings   1.07  

   Photoshop.dll   Adobe Photoshop Elements Editor   19.0  

   platform.DLL   Adobe Help System   1, 0, 0, 1  

   Plugin.dll   Adobe Photoshop Editor   16.1  

   PSArt.dll   Adobe Photoshop Elements Editor   19.0  

   PSCloud.dll                                                   1.0.0.1  

   PSViews.dll   Adobe Photoshop Elements Editor   19.0  

   ScCore.dll   ScCore 2019/07/29-10:07:31   82.2   82.2

   seledit.dll   Seledit   1.0  

   ssleay32.dll   The OpenSSL Toolkit   1.0.1p  

   svml_dispmd.dll   Intel(r) C Compiler, Intel(r) C++ Compiler, Intel(r) Fortran Compiler   12.0  

   tbb.dll   Intel(R) Threading Building Blocks for Windows   2019, 0, 2019, 0410  

   tbbmalloc.dll   Intel(R) Threading Building Blocks for Windows   2019, 0, 2019, 0410  

   updaternotifications.dll   Adobe Updater Notifications Library   10.0.0.1 (BuildVersion: 1.0; BuildDate: BUILDDATETIME)   10.0.0.1

   VulcanControl.dll   Vulcan Application Control Library   5.6.1.39  

   VulcanMessage5.dll   Vulcan Message Library   5.3.0.16  

   WRServices.dll   WRServices Thu Jan 07 2016 04:50:10   Build 0.21960   0.21960

 

 

Erforderliche Zusatzmodule:

 

   Aquarell 16.1

   Auto-Teilen 12.0.1

   Basrelief 16.1

   Bild gerade ausrichten 12.0.1

   Bild gerade ausrichten und freistellen 12.0.1

   Bildpaket-Filter 16.1 (2015.1 x001 x003)

   Blendenflecke 19.0

   BMP 19.0

   Buntglas-Mosaik 16.1

   Buntstiftschraffur 16.1

   Camera Raw 13.0

   Camera Raw-Filter 13.0

   Chrom 16.1

   Comic 13.0

   Comicroman 13.0

   CompuServe GIF 19.0

   Conté-Stifte 16.1

   Diagonal verwischen 16.1

   Differenz-Wolken 16.1 (2015.1 x001 x003)

   Distorsion 19.0

   Dunkle Malstriche 16.1

   Durchschnitt 16.1 (2015.1 x001 x003)

   Extrudieren 19.0

   Farbpapier-Collage 16.1

   Farbraster 19.0

   Fasern 19.0

   FastCore-Routinen 16.1 (2015.1 x001 x003)

   Feuchtes Papier 16.1

   Filtergalerie 16.1

   Fotokopie 16.1

   Fotos freistellen und gerade ausrichten (Filter) 19.0

   Fresko 16.1

   Füller und Tinte 13.0

   Für Web speichern 19.0

   Gekreuzte Malstriche 16.1

   Gerissene Kanten 16.1

   Gesichtsmerkmale anpassen 19.0

   Glas 16.1

   Grobe Malerei 16.1

   Grobes Pastell 16.1

   Kacheleffekt 19.0

   Kacheln 16.1

   Kameraverzerrung korrigieren 19.0

   Kanten betonen 16.1

   Kohleumsetzung 16.1

   Körnung 16.1

   Körnung und Aufhellung 16.1

   Kräuseln 19.0

   Kreide und Kohle 16.1

   Kreuzschraffur 16.1

   Kristallisieren 19.0

   Kunststofffolie 16.1

   Leuchtende Konturen 16.1

   Malgrund 16.1

   Malmesser 16.1

   Matlab-Vorgang 16.1 (2015.1 x001 x003)

   Mehrprozessorunterstützung 16.1 (2015.1 x001 x003)

   Mezzotint 19.0

   Mit Feder nachzeichnen 16.1

   Mit Struktur versehen 16.1

   MMXCore-Routinen 16.1 (2015.1 x001 x003)

   Neonschein 16.1

   Ölfarbe getupft 16.1

   OnEdge 1, 0, 0, 1

   Ozeanwellen 16.1

   Patchwork 16.1

   Pixar 16.1 (2015.1 x001 x003)

   PNG 19.0

   Polarkoordinaten 19.0

   Prägepapier 16.1

   Punktieren 19.0

   Punktierstich 16.1

   Radialer Weichzeichner 19.0

   Rasterungseffekt 16.1

   Risse 16.1

   Schwamm 16.1

   Schwingungen 19.0

   Selektiver Weichzeichner 19.0

   Solarisation 16.1 (2015.1 x001 x003)

   Spritzer 16.1

   Stempel 16.1

   Strichumsetzung 16.1

   Strudel 19.0

   Stuck 16.1

   Sumi-e 16.1

   Tontrennung und Kantenbetonung 16.1

   Unterstützung für Skripten 16.1

   Verbiegen 19.0

   Verflüssigen 19.0

   Versetzen 19.0

   Verwackeln 16.1

   Verwackelte Striche 16.1

   Verwackelung automatisch reduzieren 18.0

   Verwacklung reduzieren 18.0

   Wasserzeichen anzeigen 4.0

   Weiches Licht 16.1

   Wellen 19.0

   WIA-Unterstützung 16.1 (2015.1 x001 x003)

   Windeffekt 19.0

   Wölben 19.0

   Wolken 16.1 (2015.1 x001 x003)

 

Optionale Zusatzmodule und Zusatzmodule von Drittanbietern: KEINE

 

 

Nicht geladene Zusatzmodule: KEINE

 

Installierte TWAIN-Geräte: OHNE

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Adobe Employee ,
Dec 17, 2020 Dec 17, 2020

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Hi there,

 

We're sorry for the crash issue. May I know at what step, Photoshop Elements crashing for you? Also, are you seeing this issue after any certain update of Photoshop Elements?

 

Enable the hidden Admin account in Windows 10 and try using the Photoshop Elements there and let us know the outcome. Here's the article for the steps: https://www.intowindows.com/enable-the-hidden-administrator-account-in-windows-10/

 

Thanks,

Mohit

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Explorer ,
Dec 18, 2020 Dec 18, 2020

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Hello Mohid,

I have version 19.0 from PSE 2019 and I think this is the latest version. The PC crash occurs when, for example when I click "Select Motive" or click "Smooth skin" in assistant mode.

I activated and signed in to the hidden admin account in Windows 10. Unfortunately, the same problem was also present. Now I have deactivated it again.

Thanks,

Angelika

 

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Explorer ,
Dec 26, 2020 Dec 26, 2020

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Now I'm at the end.

For many days I have been trying to make the PSE2021 run, that the PC doesn't always drive me down when I work with it.
I have win10 pro the latest update of "20H2", changed the graphics card, downloaded the trial version (same problem), installed my original DVD, sometimes from the desktop and sometimes as an administrator, then sometimes with new user, but nothing helped. Had cleaned up with Creative-cloud-cleaner each time after uninstalling and also the registry with ccleaner.
Doesn't anyone have an idea for me to run it flawlessly?

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Explorer ,
Dec 26, 2020 Dec 26, 2020

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I also had win 10 pro completely reinstalled, latest update and graphics card latest driver. No other programs or anti-virus protection on it. Only WLAN.Then installed, but same problem.

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New Here ,
Jan 06, 2021 Jan 06, 2021

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Hi, yes.  I have the same problem since I bought the 2021 version moving up from ver12. It is very frustrating as it seems completely random when the program does work. Like you I have uninstalled and reinstalled numerous times but it makes no difference.  I have loads of DDR RAM (6GB). The constant crash report coming up and the program being non-functional makes me want to go back to ver12.

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New Here ,
Jan 30, 2021 Jan 30, 2021

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I have PSE 2021 on a brand new PC with all current drivers and it too crashes when i try selecting the subject. it doesn't just crash the software. it crashes the entire laptop. i had to hard reboot it. it has happened every time i try to select the subject regardless of how big or small or complex or simple the subject is. 

 

it is definitely a photoshop elements issue. 

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Community Beginner ,
Mar 03, 2021 Mar 03, 2021

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Hi Everyone,

 

I am having the same problem with PSE 2021 on my HP Spectre laptop. PSE 2019 worked without any issues. I spent over an hour chatting with an adobe rep a few nights ago. They took over my computer, ran all available updates, uninstalled and re-installed PSE 2021 and it's still crashing. I'm reaching out to the support team again. Will keep you posted if we figure out the issue. I hope it can be fixed and that it's not a glitch in the software itself : /

 

Brittany 

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Community Beginner ,
Mar 03, 2021 Mar 03, 2021

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The issue is finally resolved! The online chat rep took over my computer and renamed a plug-in file for PSE 2021. It started working immediately after this was fixed1

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Explorer ,
Mar 05, 2021 Mar 05, 2021

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Thank you for the information.

Can you tell me which plugin file was renamed with which name?

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Community Beginner ,
Mar 05, 2021 Mar 05, 2021

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I'm honestly not sure. I would start a chat with an online rep and tell them that that is the issue. They'll access your computer and do it for you. (P.S. the wait time for the agent on a chat is long but they do eventually come on... I multitasked while I waited.) 

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Explorer ,
Mar 05, 2021 Mar 05, 2021

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Thank you

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New Here ,
Mar 05, 2021 Mar 05, 2021

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PSE2021 had an update a few weeks ago. ever since that happened i've not had any crashes. 

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Community Beginner ,
Mar 05, 2021 Mar 05, 2021

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This is as far as I got trying to figure out which plug in it is. It was updated on 3.4.21 so I think it's something in the adobe creative cloud but I'm not sure which file.

 

Inkedadobe plug in file_LI.jpg

 

Inkedadobe plug in picture 2_LI.jpg

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