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Photoshop Elements and Premiere Elements unable to activate

New Here ,
Apr 15, 2020

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Following a computer crash, I reloaded Photoshop Elements and Premiere Elements 2018 from my Adobe account. when I want to open it, they asked to connect to my Adobe account, and there I am unable to do so. Can you help me solve this problem. Thank you.

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Photoshop Elements and Premiere Elements unable to activate

New Here ,
Apr 15, 2020

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Following a computer crash, I reloaded Photoshop Elements and Premiere Elements 2018 from my Adobe account. when I want to open it, they asked to connect to my Adobe account, and there I am unable to do so. Can you help me solve this problem. Thank you.

TOPICS
Download and install

Views

68

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Translate

Translate

Report

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Community Guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
Apr 15, 2020 0
Adobe Employee ,
Apr 16, 2020

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Hi there,

 

Sorry that Photoshop Elements and Premiere Elements is not getting reinstall on your computer that recently crashed.

 

It seems like your computer is not reaching Adobe servers for the product activation. I'd recommend that you checkout the steps mentioned in this article https://helpx.adobe.com/x-productkb/policy-pricing/activation-network-issues.html and let us know if that helps.

 

Thanks,

Akash

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Apr 16, 2020 0