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Photoshop Elements Backup write error re: json file - Windows

New Here ,
Oct 08, 2019

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I am using PSE2019 and have tried several times to do a full backup to a 1TB external USB drive. They have ended with the following message:

Error encountered while writing files(s).

C:\ProgramData\Adobe\Elements Organiser\Catalogs\My Catalog\FaceAnalysis\json\462841.json

I have checked for Catalog errors, etc. and there is sufficient space on the disc.

Can anyone help?

Many thanks

Dave

 

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Photoshop Elements Backup write error re: json file - Windows

New Here ,
Oct 08, 2019

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I am using PSE2019 and have tried several times to do a full backup to a 1TB external USB drive. They have ended with the following message:

Error encountered while writing files(s).

C:\ProgramData\Adobe\Elements Organiser\Catalogs\My Catalog\FaceAnalysis\json\462841.json

I have checked for Catalog errors, etc. and there is sufficient space on the disc.

Can anyone help?

Many thanks

Dave

 

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Oct 08, 2019 0
Adobe Employee ,
Oct 08, 2019

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Hi Dave,

 

We apologize for the issue you are facing while taking a backup of the catalog through Photoshop Elements.

 

Would you mind taking a look at the suggested solution in the link below to check if that helps?

https://community.adobe.com/t5/Photoshop-Elements/PSE-Full-backup-Error-message/td-p/9936846

 

Regards,

Nikunj

 

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Oct 08, 2019 0
New Here ,
Oct 08, 2019

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I deleted face recognition and re-ran backup which produced two (2) error files, one after each run, which I deleted and then ran backup again which produced the following error:

C:\Program Data\Adobe\Elements Organiser\Catalogs\My Catalog\My Catalog\CAXMPFiles\100017.xmp.

In Catalog Manager:

Optimize -> successesfully optimized, and

Repair -> no errors were found.

I then reran Backup which again produced the error:

C:\Program Data\Adobe\Elements Organiser\Catalogs\My Catalog\My Catalog\CAXMPFiles\100017.xmp.

Ran Backup which again produced the following error message:

C:\Program Data\Adobe\Elements Organiser\Catalogs\My Catalog\My Catalog\CAXMPFiles\100055.xmp.

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Oct 08, 2019 0
Adobe Employee ,
Oct 09, 2019

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Please try running a full back and saving it to the internal storage of the computer once to check if that helps.

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Oct 09, 2019 0
New Here ,
Oct 09, 2019

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I have successfully saved a backup to my PC D drive.

What now?

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Oct 09, 2019 0
Adobe Community Professional ,
Oct 09, 2019

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If your problem is simply getting a backup onto an external drive, then you should copy the backup you have created on your internal D drive to your external drive using Windows File Explorer. 

Have you checked your external drive for errors?

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Oct 09, 2019 0
New Here ,
Oct 10, 2019

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Copying the backup file from my D drive to the external disk produces errors.

I've checked the drive for errors and it passed OK.

What now? A new drive although I also use it to store Windows 10 backups successfully?

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Oct 10, 2019 0
Adobe Employee ,
Oct 11, 2019

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If you are copying the backup you saved on the local storage of the computer to the external hard drive and still getting errors then probably there is an issue with the permissions on the drive due to which you are unable to do it. Would request you to get the hard drive checked once.

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Oct 11, 2019 0
New Here ,
Oct 13, 2019

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OK I'll do that. Many thanks for the Adobe inputs..

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Oct 13, 2019 0
New Here ,
Oct 15, 2019

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Thanks for the helpful feedback.

I'll check my external USB drive for errors.

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Oct 15, 2019 0
New Here ,
Oct 16, 2019

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I have run CHKDSK command to resolve hard disk errors and to locate bad sectors in the disk.

Result: no problems found.

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Oct 16, 2019 0