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I am using PSE2019 and have tried several times to do a full backup to a 1TB external USB drive. They have ended with the following message:
Error encountered while writing files(s).
C:\ProgramData\Adobe\Elements Organiser\Catalogs\My Catalog\FaceAnalysis\json\462841.json
I have checked for Catalog errors, etc. and there is sufficient space on the disc.
Can anyone help?
Many thanks
Dave
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Hi Dave,
We apologize for the issue you are facing while taking a backup of the catalog through Photoshop Elements.
Would you mind taking a look at the suggested solution in the link below to check if that helps?
https://community.adobe.com/t5/Photoshop-Elements/PSE-Full-backup-Error-message/td-p/9936846
Regards,
Nikunj
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I deleted face recognition and re-ran backup which produced two (2) error files, one after each run, which I deleted and then ran backup again which produced the following error:
C:\Program Data\Adobe\Elements Organiser\Catalogs\My Catalog\My Catalog\CAXMPFiles\100017.xmp.
In Catalog Manager:
Optimize -> successesfully optimized, and
Repair -> no errors were found.
I then reran Backup which again produced the error:
C:\Program Data\Adobe\Elements Organiser\Catalogs\My Catalog\My Catalog\CAXMPFiles\100017.xmp.
Ran Backup which again produced the following error message:
C:\Program Data\Adobe\Elements Organiser\Catalogs\My Catalog\My Catalog\CAXMPFiles\100055.xmp.
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I have successfully saved a backup to my PC D drive.
What now?
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I've had the same issue with the json error. Also for me it happened after I've updated my version from version 8 to 2023. So, it seems that this error only appears when you are upgrading your Organizer version and you have a previous backup.
I worked around the error by backing it up on another drive: I used to back up on an external harddrive (D) and now made the backup on my C drive.
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If your problem is simply getting a backup onto an external drive, then you should copy the backup you have created on your internal D drive to your external drive using Windows File Explorer.
Have you checked your external drive for errors?
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Copying the backup file from my D drive to the external disk produces errors.
I've checked the drive for errors and it passed OK.
What now? A new drive although I also use it to store Windows 10 backups successfully?
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Thanks for the helpful feedback.
I'll check my external USB drive for errors.
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I have run CHKDSK command to resolve hard disk errors and to locate bad sectors in the disk.
Result: no problems found.