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Photoshop elements double sided printing results in the bottom .75 inches of the page being blank.

New Here ,
Jan 24, 2020

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When printing to a new HP 9015 the bottom of the page is blank for about 3/4 of an inch. at the bottom when I use the doublesided option.

The photo files to be printed are cropped 8.5x 11 and I am printing on 8.5x 11 paper..  I am attempting to print greeting cards.  The settings previously worked fine for   my HP 8600.      If I send the print command with the single sided option it prints fine. 

 

The problem can be seen by sending two  8.5x11 file to print The error shows on the preview screen by simply changing the double sided option on and off.

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Photoshop elements double sided printing results in the bottom .75 inches of the page being blank.

New Here ,
Jan 24, 2020

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When printing to a new HP 9015 the bottom of the page is blank for about 3/4 of an inch. at the bottom when I use the doublesided option.

The photo files to be printed are cropped 8.5x 11 and I am printing on 8.5x 11 paper..  I am attempting to print greeting cards.  The settings previously worked fine for   my HP 8600.      If I send the print command with the single sided option it prints fine. 

 

The problem can be seen by sending two  8.5x11 file to print The error shows on the preview screen by simply changing the double sided option on and off.

TOPICS
Bug, Performance, Problem or error

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Jan 24, 2020 0
Adobe Employee ,
Jan 24, 2020

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Hi there,

That should not be happening, could you please let us know the version of Photoshop Elements and the operating system you're working on?

Also, could you please try resetting the preferences and let us know if it helps? https://helpx.adobe.com/in/photoshop-elements/kb/preference-file-locations-photoshop-elements.html#R...


Regards,
Sahil

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Jan 24, 2020 0
New Here ,
Jan 24, 2020

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I was able to reset as instructed.  I then reloaded the print file and had the same results as before.   

 

 Picture1.pngPicture2.pngThe only difference in the settings is 1-page option or the 2-page option.   

 

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Jan 24, 2020 0
New Here ,
Jan 24, 2020

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Windows 10 Home 

version 1809

installed 9/2/2019

 

Photoshop Elements Version 17.0 (20180830.m.125874)  x64

I don't understand why the version is 17...... and yet when opens it says 2019.

 

I hope this helps.

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Jan 24, 2020 0
Greg_S. LATEST
Adobe Community Professional ,
Jan 25, 2020

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I have no answer for your printing problem, although my guess is that it is likely related to the printer driver and/or the capabilities of your printer.  Your screen shots are not clear enough for me to read. Do you have the settings for a borderless print?

 

As for the Version number, what you see is correct.  Elements 2019 is in fact version 17.  Elements 2020 is version 18.  Confusing . . .  but that's what happens when marketing decides to change the name.

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Jan 25, 2020 0