as you know, few days ago Apple implemented a new version of its iMac OS (High Sierra) and after I install it on my iMac started to appear errors with my Photoshop Elements v.10 I already used for last 5 years. Ok, first what I think - need to download a new version of the app but as it turned out Adobe thinks otherwise.. after my today chat with it support I decided to write here.
* I officially bought the Photoshop Elements 10 Editor in 30/09/2012 via AppStore for $79.99 as single product.
What I finally fixed after my today chat with Support:
As I unterstand from Adobe Support today the only way to solve the issue is to buy a new license. May be it is a good monetisation way for Adobe, but fore sure not for a customers..
Is anyone else had similar problems, any idea?
PS. attach my today chat with Support.
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Seems to me that you misunderstand how software updates and upgrades work.
From your chat:
"What do you mean by "end of life product"? As I understand situation - I pay in accordance to the company offer ONCE and officially for the product I have to expect that if the product is upgraded to a newer version I will also receive it, as a legitimate buyer..."
That's not how software upgrades work. Never has been. For any software. Or for any software manufacturer.
Best wishes with your decision making.
My PSE 12 And PS4 just stopped importing files from my cameras after upgrading my Software to High Sierra. While my copy of PS4 is very old I've not been using 12 so long that I'd expect to have to replace it, it has exactly the same problem. I can't be doing with iPhoto as it converts everything to jPeg, which constrains what I need to do when editing but all my cameras "work" with it. Both editions of the legacy software will access and edit my old photographs but not import new ones. Surely it's as simple as offering the 2018 version of the downloading software to legacy users.
Photoshop elements versions bought via the apple store have had a lot more problems on versions of mac os newer than they, than regular versions bought from adobe or authorized reseller.
My honest advice is forget about getting pse 10 to work on High Sierra and buy the photoshop elements 2018 version from adobe or amazon or a local computer store, not from apple.
Apple changes so many things in their operating from version to version, that some of the required libraries and stuff to make pse 10 work properly may not even be in High Sierra anymore.
You got five years of use and that's real good for apple software considering how apple changes stuff all the time.
Ok guys, catch what I lucky MF
Thanks for your fast and full answers!
I am having the same issue. I bought my PSE 12 from Apple in Aug 2014. The last time it was updated by Apple was Feb 2016. Now that my MAC is running High Sierra 10.13.1, my PSE 12 no longer works. I guess I have to buy PSE 2018. Do I buy it from Apple for $59.99 or from Adobe for $79.99?
I think the big issue here is that this product which was paid for in full still appears in the app store when using an updated version of macOS however you don't get any hint of the fact that it is unusable untill it is fully installed and clicked on for the first time. It clearly is Adobe's way of getting you to spend more.