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Photoshop elements is stuck on error message

Explorer ,
Jan 14, 2020

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Hi: When I opened Photoshop 2020 tonight I got the message that there was a new update.  I clicked on download update when exiting.  I then proceeded to run a photofile that was already in my system through some element filters.  When I saved it I got an error for it.  I couldn't get rid of it so I finally deleted the entire photo.  Now when I try to update it gives me the same error saying the update can't be opened and I must find an application to open it.  Very frustrated.  I shut down, re-opened.  Nothing has helped and it's stuck.

Thanks, James

Screen Shot 2020-01-14 at 3.10.37 AM.png

This thread can be closed.  I don't rememer how I solved it, but the replies were not what helped me.  Sorry for not remembering how this went down.  Thank you Medha Sharma for your help.

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Photoshop elements is stuck on error message

Explorer ,
Jan 14, 2020

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Hi: When I opened Photoshop 2020 tonight I got the message that there was a new update.  I clicked on download update when exiting.  I then proceeded to run a photofile that was already in my system through some element filters.  When I saved it I got an error for it.  I couldn't get rid of it so I finally deleted the entire photo.  Now when I try to update it gives me the same error saying the update can't be opened and I must find an application to open it.  Very frustrated.  I shut down, re-opened.  Nothing has helped and it's stuck.

Thanks, James

Screen Shot 2020-01-14 at 3.10.37 AM.png

This thread can be closed.  I don't rememer how I solved it, but the replies were not what helped me.  Sorry for not remembering how this went down.  Thank you Medha Sharma for your help.

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Problem or error

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130

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Jan 14, 2020 0
Adobe Employee ,
Jan 14, 2020

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Hello,

 

Could you please try out the steps mentioned in this thread?

https://community.adobe.com/t5/photoshop-elements/cannot-update-pse-2019-osx/td-p/10401074#10995937

 

Thanks,

Medha

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Jan 14, 2020 1
New Here ,
Jan 14, 2020

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Buongiorno, ieri sera mi è capitato quasi uguale, non è riuscito ad installarsi l'aggiornamento ed è sparito tutto, adesso quando apro "elements" mi esce che è bloccato e di inviare il rapporto...come devo fare per tornare indietro come prima? grazie... dove lo trovo Adobe Update Helper?

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Jan 14, 2020 0
Explorer ,
Jan 21, 2020

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This thread can be closed.  I don't rememer how I solved it, but the replies were not what helped me.  Sorry for not remembering how this went down.  Thank you Medha Sharma for your help.

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Jan 21, 2020 0