Photoshop Elements Organizer 2020 does not find my photos

Community Beginner ,
May 17, 2020 May 17, 2020

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On the 8th of this month (May 8 2020) I purchased an upgrade to Adobe Photoshop Elements and Premiere Elements from a previous version. I had a previous version of Photoshop Elements installed on my computer, which is a Dell Inspiron desktop running Windows 10, version 1903. I believe the version of Photoshop Elements was version 9. I did NOT have a previous version of Premiere Elements installed. I uninstalled Photoshop Elements using Programs and Features in Control Panel before installing Photoshop Premiere (the video app) then installing Photoshop Elements (the photo app). When I installed Premiere Elements it wanted to run the Organizer and it found only about 30 files. Then when I installed Photoshop Elements the Organizer did not run so I ran it and clicked "Import > From Files and Folders" but it did not find any photos. I also tried clicking "File > Get Phtos and Videos > From Files and Folders" with the same result. BTW, I store all my photos and videos in OneDrive. I know that the Organizer can access OneDrive because it showed OneDrive (as well as Dropbox) as a place to search. Just now I did a search in OneDrive with Windows File Explorer for "Filename:*.jpg" (without the quotes) and it found 132,343 files!! Then I searched for "Filename:*.mp4" (without the quotes) and it found 2,184 files. That is just the MP4 files. I know I have other video files with other formats. So... can someone help me get this working? BTW, I did a search in the registry for "organizer" and found the entry below for Photoshop 9 but the directory listed does not exist.

Key: Computer\HKEY_CURRENT_USER\Software\Microsoft\Windows NT\CurrentVersion\AppCompatFlags\Compatibility Assistant\Store

Contents: C:\Program Files (x86)\Adobe\Elements 9 Organizer\Photoshop Elements 9.0.exe



Organizer, Problem or error, Windows







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