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Photoshop Elements will not recognize printer

New Here ,
Jul 31, 2019

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I have an Epson 3880 printer.  I can print 8 by 10 prints but when i try something larger, like 11 by 17, the error message I get is that the printer is not connected.

Could it be that Elements can not print anything larger than 8 by 10 or is it an epson problem.  When i use  Lightroom or On One Photo, it print perfectly.  the problem thus seems to lie with Elements.

Any suggestions

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Photoshop Elements will not recognize printer

New Here ,
Jul 31, 2019

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I have an Epson 3880 printer.  I can print 8 by 10 prints but when i try something larger, like 11 by 17, the error message I get is that the printer is not connected.

Could it be that Elements can not print anything larger than 8 by 10 or is it an epson problem.  When i use  Lightroom or On One Photo, it print perfectly.  the problem thus seems to lie with Elements.

Any suggestions

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Jul 31, 2019 0
Adobe Employee ,
Jul 31, 2019

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Hi there,

That shouldn't be happening, let's make it right.

As the printer is not getting recognized, could you please let us know the version of Photoshop Elements you're working with?

Also, have you tried updating the printer drivers and see if it helps?

Regards,
Sahil

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Jul 31, 2019 0
New Here ,
Jul 31, 2019

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Photoshop elements 19

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Jul 31, 2019 0
Adobe Community Professional ,
Jul 31, 2019

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As asked by Sahil.Chawla

Also, have you tried updating the printer drivers and see if it helps?

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Jul 31, 2019 0
New Here ,
Aug 01, 2019

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the last  update was in 2016.

Funny thing happened while in Lightroom I changed paper to German Etching, then Lightroom did not recognize the printer.  On One photo did recognize it.  So the only thing i can assume is that there is a glitch in Photoshop and Lightroom.

tim

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Aug 01, 2019 0
Adobe Community Professional ,
Aug 01, 2019

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Suggest that you go on the Epson web site to check if there is an updated driver for your printer.

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Aug 01, 2019 0
New Here ,
Aug 01, 2019

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Got it tp print with A3 print setting, but at the end of the line after working with epson for about an hour,  it is an Adobe problem.

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Aug 01, 2019 0
Adobe Community Professional ,
Aug 01, 2019

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Printer problems such as this can often be resolved (in Elements) by deleting the preferences file.  See this FAQ.

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Aug 01, 2019 0
New Here ,
Aug 01, 2019

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thanks i saw the list.  there are three files for MAC;  do I delete all three?

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Aug 01, 2019 0
Adobe Community Professional ,
Aug 01, 2019

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takavulla  wrote

thanks i saw the list.  there are three files for MAC;  do I delete all three?

I know nothing about MACs, but yes, I think you should delete all three items.  They will be rebuilt the next time you launch the program.

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Aug 01, 2019 0
New Here ,
Aug 01, 2019

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I am not sure that deleting 3 files I know nothing about will solve the problems.

I guess it assumes the files were corrupted somehow.

Tim

Tim Kavulla

[Personal information removed by moderator.]

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Aug 01, 2019 0
Adobe Community Professional ,
Aug 01, 2019

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takavulla  wrote

I am not sure that deleting 3 files I know nothing about will solve the problems.

I guess it assumes the files were corrupted somehow.

If you don't try, you'll never know. 

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Aug 01, 2019 0
Adobe Community Professional ,
Aug 02, 2019

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takavulla  wrote

I am not sure that deleting 3 files I know nothing about will solve the problems.

I guess it assumes the files were corrupted somehow.

But since there is no harm in doing it, why not try it?

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Aug 02, 2019 0
New Here ,
Aug 02, 2019

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Because the same issue is in Lightroom and On One Photo.

Tim Kavulla

[Personal information removed by moderator.]

Please remove email signatures when replying as per forum policy.

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Aug 02, 2019 0