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Photoshop Elements12 crashes during incremental back up

New Here ,
Jul 17, 2019

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I have been using Photoshop 12 for 7 years now. I have done this procudure many times in past. Today when i try to back up my images to external hard drive[ that has many back ups on it] the program comes up with" program has stopped working close program or wait"  I have been using same laptop for 3 years Photoshop is up to date as is my computer. help

Message was edited by: Akash Sharma

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Photoshop Elements12 crashes during incremental back up

New Here ,
Jul 17, 2019

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I have been using Photoshop 12 for 7 years now. I have done this procudure many times in past. Today when i try to back up my images to external hard drive[ that has many back ups on it] the program comes up with" program has stopped working close program or wait"  I have been using same laptop for 3 years Photoshop is up to date as is my computer. help

Message was edited by: Akash Sharma

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Jul 17, 2019 0
Adobe Community Professional ,
Jul 17, 2019

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Hi

Have you tried saving the files to another location i.e. your desktop, if your still having issues try resetting PS preferences

To restore preferences quickly using a keyboard shortcut: Press and hold Alt+Control+Shift (Windows) or Option+Command+Shift (Mac OS) as you start Photoshop. You are prompted to delete the current settings. The new preferences files are created the next time you start Photoshop

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Jul 17, 2019 1
Adobe Employee ,
Jul 17, 2019

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Hi there,

Sorry for a bad experience with Photoshop 12 as it's crashing while saving files to the external HD, let us help make it right. Would you mind sharing some details about the issue you're facing with Photoshop?

  • Which exact version of Photoshop are you using? (Like 12.0.1)
  • What is your operating system and version? (Like Windows 10)
  • Are you able to save the same set of images on your local drive?

Thanks,

Akash

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Jul 17, 2019 0
New Here ,
Jul 17, 2019

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I am running windows 10 on laptop.

Elements Organizer 12.0.0.0

Core Version: 12.1 (20140303.12.1.49334)

Language Version: 12.0 (20130903.r.43239)

Current Catalog:

Catalog Name: My Catalog

Catalog Location: C:\ProgramData\Adobe\Elements Organizer\Catalogs\My Catalog\

Catalog Size: 60.3MB

Catalog Cache Size: 515.8MB

System:

Operating System Name: Windows 8

Operating System Version: 6.2

System Architecture: Intel CPU Family:6 Model:14 Stepping:3 with MMX,

SSE Integer, SSE FP

Built-in Memory: 11.9GB

Free Memory: 5.6GB

Important Drivers / Plug-ins / Libraries:

Microsoft DirectX Version: 9.0

Apple QuickTime Version: 7.79

Adobe Reader Version: Not installed

Adobe Acrobat Version: Not installed

CD and DVD drives:

😧 (PLDS DVD+-RW BUS: 2 ID: 2 Firmware: DU-8A5LH)

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Jul 17, 2019 0
New Here ,
Jul 17, 2019

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Hi I am trying to do an incrementall back up and I can't copy to desktop

because thats not where previous backup is saved. al

On Wed, Jul 17, 2019 at 9:59 AM Akash Sharma <forums_noreply@adobe.com>

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Jul 17, 2019 0
Adobe Employee ,
Jul 17, 2019

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Moving to Photoshop Elements

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Jul 17, 2019 0
Adobe Employee ,
Jul 17, 2019

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Thanks for the confirmation,

First off, please update to the latest version of Photoshop Elements: Follow these steps to ensure that you have the latest version of Elements installed:

  • Choose Help > Updates.
  • Follow the onscreen instructions.

Also, please go though this article that discusses how to take backups for older versions: Back up or restore catalogs in Elements Organizer 15 and earlier versions

~Akash

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Jul 17, 2019 0
New Here ,
Jul 17, 2019

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Ive already got the program updated as far as I can tell.  al

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Jul 17, 2019 0