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PhotoShop Installation problem

New Here ,
Nov 17, 2019

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I purchased Adobe PhotoShop Elements 12 almost 6 years ago, before it was a monthly subscription and was just a one time purchase.  I have a new computer and am trying to install it on that computer.  In the installation wizard it says that my serial number is invalid.  The tech support that gave me the links to re-download it tells me my serial number is valid yet can offer no other help.  Can you please help me?

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PhotoShop Installation problem

New Here ,
Nov 17, 2019

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I purchased Adobe PhotoShop Elements 12 almost 6 years ago, before it was a monthly subscription and was just a one time purchase.  I have a new computer and am trying to install it on that computer.  In the installation wizard it says that my serial number is invalid.  The tech support that gave me the links to re-download it tells me my serial number is valid yet can offer no other help.  Can you please help me?

TOPICS
Download and install

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188

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Nov 17, 2019 0
Adobe Community Professional ,
Nov 17, 2019

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Moved to the Photoshop Elements forum from the Photoshop forum.

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Nov 17, 2019 0
Adobe Community Professional ,
Nov 17, 2019

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" before it was a monthly subscription "

Photoshop Elements never has been and is not now by subsctription.  It it a one time purchase.

 

What is your operating system?

Is your serial number for Mac or Windows?

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Nov 17, 2019 0
New Here ,
Nov 17, 2019

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My serial number is for Windows

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Nov 17, 2019 0
New Here ,
Nov 17, 2019

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I am running on Windows 10.

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Nov 17, 2019 0
Adobe Community Professional ,
Nov 17, 2019

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Are you sure you have a Photoshop Elements 12 installation file and not a Premiere Elements installation file?

Are you sure your serial number is for Photoshop Elements and not Premiere Elements?

How many computers is it installed on without signing out or deactivating?

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Nov 17, 2019 1