Highlighted

Photoshop / Premiere Elements does not run on Win10 with activated virtualization-function „Intel VT-d“

New Here ,
Mar 05, 2019

Copy link to clipboard

Copied

We tried to install Photoshop Elements 18 and Premiere Elements 18 to a Windows 10 (Version 1709) Notebook. The installation runs without a problem. However, after restarting the Notebook Windows does not start but runs automatically into its repair mode. We could cure this behaviour only by deactivating the virtualization-function „Intel VT-d“ in the BIOS. But this Function is needed for some safety measures under Windows 10. We tried the Installation on several Notebooks. We had the same Problem on every Machine. Do you know a Cure?

Views

413

Likes

Translate

Translate

Report

Report
Community Guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more

Photoshop / Premiere Elements does not run on Win10 with activated virtualization-function „Intel VT-d“

New Here ,
Mar 05, 2019

Copy link to clipboard

Copied

We tried to install Photoshop Elements 18 and Premiere Elements 18 to a Windows 10 (Version 1709) Notebook. The installation runs without a problem. However, after restarting the Notebook Windows does not start but runs automatically into its repair mode. We could cure this behaviour only by deactivating the virtualization-function „Intel VT-d“ in the BIOS. But this Function is needed for some safety measures under Windows 10. We tried the Installation on several Notebooks. We had the same Problem on every Machine. Do you know a Cure?

Views

414

Likes

Translate

Translate

Report

Report
Community Guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
Mar 05, 2019 0
Adobe Employee ,
Mar 05, 2019

Copy link to clipboard

Copied

Moving this discussion to the Photoshop Elements forum.

Likes

Translate

Translate

Report

Report
Community Guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
Reply
Loading...
Mar 05, 2019 0
Adobe Employee ,
Mar 05, 2019

Copy link to clipboard

Copied

We are working on this problem.

This happens if you enable both Virtiualization function and Secure boot mode.

If you need virtualization function, can you see if you can disable the secure boot mode?

if yes, this would resolve your problem for now and you can use PSE/PRE with virtualization function on.

Or otherwise you can enable secure boot, and disable virtualization function for this to work.

we will get back to you, as soon as we find a solution to the problem. Thanks for reaching us on the user forum.

Regards,

Vipin

Likes

Translate

Translate

Report

Report
Community Guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
Reply
Loading...
Mar 05, 2019 0
New Here ,
May 10, 2019

Copy link to clipboard

Copied

Any idea when this issue will be resolved, and does the same issue exist with PE 2018 and Win10?

Likes

Translate

Translate

Report

Report
Community Guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
Reply
Loading...
May 10, 2019 0
Adobe Employee ,
May 12, 2019

Copy link to clipboard

Copied

Hi User,

The issue exists with PSE only and PRE works fine when Virtualization is enabled.

Workaround that you can follow to make the fix can be found in this article: Windows 10 fails to reboot after installation of Adobe Photoshop Elements

Please go through the steps and let us know in case if you still face problems.

Thanks

Vipin

Likes

Translate

Translate

Report

Report
Community Guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
Reply
Loading...
May 12, 2019 0
New Here ,
May 13, 2019

Copy link to clipboard

Copied

Does this issue exist with PSE 2018 as well?

Likes

Translate

Translate

Report

Report
Community Guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
Reply
Loading...
May 13, 2019 0
Adobe Employee ,
May 13, 2019

Copy link to clipboard

Copied

Yes- This should be fixed in next release of Elements.

Thanks

Vipin

Likes

Translate

Translate

Report

Report
Community Guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
Reply
Loading...
May 13, 2019 0
New Here ,
May 14, 2019

Copy link to clipboard

Copied

Will the issue be fixed for versions 2018 and 2019? My machine is owned by the company that I work for. I can't change anything to make these versions work properly.

Likes

Translate

Translate

Report

Report
Community Guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
Reply
Loading...
May 14, 2019 0
Adobe Employee ,
May 14, 2019

Copy link to clipboard

Copied

Its a file which was being installed with PSE 2018 and PSE 2019, which has recently been blocked by Microsoft as a security measure. Deleting these files will resolve the issue, can you ask your IT team to follow the steps for you? I am not if deleting a file which is installed by Photoshop Elements should impact your work or your machine.

But still, could you please ask some one from IT team to go through the article and follow the resolution steps: Windows 10 fails to reboot after installation of Adobe Photoshop Elements 

Cheers

Vipin

Likes

Translate

Translate

Report

Report
Community Guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
Reply
Loading...
May 14, 2019 0