PhotoShopElements 12 crashes in Mac OS Mojave

Community Beginner ,
Oct 11, 2018 Oct 11, 2018

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I just installed Mac OS Mojave and now my Photo Shop Elements 12 crashes on opening.

Does anyone know why and/or how I can fix it?

Ines

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Crash or freeze

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correct answers 1 Correct Answer

Community Beginner , Nov 21, 2018 Nov 21, 2018
I installed Elements 2019 but could not use it on my Mac with Mojave. I did what was suggested here. I went to Preferences / Security & Privacy /  Privacy / unlock changes / Accessibility / add + Adobe photoshop folder then checked box / Checked also Adobe Elements. Click lock to close make changes. Come out of Preferences. Close Elements if open. Restart your Mac. I got this from djayadobe 29 October 2018 and, I may have his name spelt wrong,  sorry, Tranberry on the same page, IT WORKS!!! Than...

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New Here ,
Nov 29, 2018 Nov 29, 2018

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merci merci!!! I'm so happy to have this problem solved so easily!

I did exactly what they recommended and everything is OK now! Even the apple care didn't find anything to fix the problem. It works perfectly on my IMac.

Thank you Sherylw !!

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New Here ,
Dec 13, 2018 Dec 13, 2018

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Thanks for an easy solution.  Worked for me.

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New Here ,
Jan 01, 2019 Jan 01, 2019

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Thank you so much! It took me forever to find an answer to my issue and thanks to your link it is fixed!

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New Here ,
Oct 18, 2018 Oct 18, 2018

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Thanks- it's solved it for me

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Adobe Employee ,
Oct 29, 2018 Oct 29, 2018

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Hi inesp,

Thanks for posting in Adobe forums.

It seems you are facing issue with spinning wheel in Adobe Photoshop Elements after upgrading Mac OS.

Could you please try the following steps :

• Click Apple icon >> System Preferences

Security and privacy >> Click on the lock to unlock it then enter the administrator password >> Enable (check the radio button) the Photoshop Elements 2019 editor and Elements Organizer 2019 that appear in the list.

• Click on the lock again to lock it.

• Restart Mac

Hope this helps

Thanks

Regards

Dhananjay

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New Here ,
Nov 03, 2018 Nov 03, 2018

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I did this is did NOT solve my problem, neither has tech support. I am 5 chat's into this .

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New Here ,
Nov 21, 2018 Nov 21, 2018

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Thank you for this - the solution has saved me a lot of anxiety - and cash!

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New Here ,
Nov 29, 2018 Nov 29, 2018

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Thank you! Thanks to your instructions PhotoShop Elements now works on my iMac.

ChrisW

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Most Valuable Participant ,
Nov 02, 2018 Nov 02, 2018

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Potentially 1 year, yes. You need to budget for this.

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Most Valuable Participant ,
Nov 03, 2018 Nov 03, 2018

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You purchased Photoshop Elements 19 and it still didn't solve it?

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Community Beginner ,
Nov 04, 2018 Nov 04, 2018

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Purchasing Photo Shop elements 2019 SOLVED my problem.

I tried everything that has been suggested to fix my PhotoShop elements

2012 and nothing worked which is why I had to purchase PSE 2019!

Ines

[Signature removed by Moderator.]

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New Here ,
Nov 07, 2018 Nov 07, 2018

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Solved: The following link https://www.macworld.co.uk/how-to/mac-software/open-apps-wont-work-mojave-photoshop-3684425/

solved the Problem.

SystemSettings / Security / Accessibility / Security / Add PhotoShop Elements

Sorry I have a German Mac, so on your Mac it may look different.

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New Here ,
Nov 08, 2018 Nov 08, 2018

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you've solved my problem - the biggest thanks ever!!!!

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New Here ,
Nov 11, 2018 Nov 11, 2018

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This was awesome!!!   I'm on Photoshop Elements 12 and trying to avoid upgrading to 19 even though I want to but just now now. This solved my issue as well. PE12 is no longer crashing when I try to edit photos.

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Community Beginner ,
Nov 21, 2018 Nov 21, 2018

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I installed Elements 2019 but could not use it on my Mac with Mojave. I did what was suggested here. I went to Preferences / Security & Privacy /  Privacy / unlock changes / Accessibility / add + Adobe photoshop folder then checked box / Checked also Adobe Elements. Click lock to close make changes. Come out of Preferences. Close Elements if open. Restart your Mac. I got this from djayadobe 29 October 2018 and, I may have his name spelt wrong,  sorry, Tranberry on the same page, IT WORKS!!! Thank you very much Adobe.

Bob Renshaw

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New Here ,
Nov 30, 2018 Nov 30, 2018

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Hi,

Could you talk me through the steps one at a time as I am not particularly computer literate but have issues with the "spinning wheel" in elements 2019 after updating to Mojave?

I get as far as the unlock changes and then going to "Accessibility" but then get lost, how and where do I add the Photoshop folders and check the boxes?

Many thanks in advance and this is really frustrating me now.

Kind regards

Simon

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Community Beginner ,
Nov 30, 2018 Nov 30, 2018

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sim6827 following are step by steps instructions to fix your elements 2019 problem:

1. Click on the little apple on your MAC in the top left corner of your desktop (screen) go to SYSTEM PREFERENCES

2. Click on SECURITY & PRIVACY

3. Click on PRIVACY

4. Click on the lock in the bottom left hand corner of the Privacy window

5. Enter your Username and Password to unlock the lock

6. Click on ACCESSIBILITY

7. In the space where the top reads: "Allow the apps below to control your computer", click to put a checkmark next to ADOBE PHOTOSHOP ELEMENTS 2019

8. ALSO - Click to put a check mark next to ADOBE PHOTOSHOP ELEMENTS EDITOR

9. Now go back to the lock in the bottom left-hand corner and click to close it

10. Close your Security and Privacy window by clicking on the red dot at the top left corner of the window.

11. If Elements is open you need to close it at this time and then restart your Mac.

I hope this helps.

Ines

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New Here ,
Nov 29, 2018 Nov 29, 2018

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Try the tip from cherylw94031594, it worked on my iMac

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New Here ,
Dec 11, 2018 Dec 11, 2018

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Hi!

Could be the security system.

Screen Shot 2018-12-11 at 20.35.30.png

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New Here ,
Dec 21, 2018 Dec 21, 2018

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Thank you!! That worked!!

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New Here ,
Jan 18, 2019 Jan 18, 2019

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Same problem - & this fix worked for me too! Thank you!!

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New Here ,
Feb 10, 2020 Feb 10, 2020

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After adding "Photoshop Elements 12" to Accessability in the Security & Privicy

I still had the same problem on Cataline 10.15.3. 

 

I then added Full Disk Access to Photoshop Elements 12 Editor (simular instructions to above)

 

Now working.

 

John

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New Here ,
May 15, 2020 May 15, 2020

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 I have tried all soltuions and have found nothing to work.

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