Photosohop Elements 2019 on OSX Mojave problem

New Here ,
Oct 21, 2019

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I installed PSE 2019 on OSX Mojave (10.14.6). When I try to open the application I got this error popup: "Your application install seems to be damaged. Please reinstall the application". I have already reinstalled the application, I have already restarted my MAC,  but I got same result. Any suggestions ? Any ideas ?

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1 Correct Answer

LEGEND , Oct 21, 2019
99jon LEGEND , Oct 21, 2019
Sorry that made no difference. I would suggest going to Utilities >> Installers Then run the uninstall for PSE 2019 Download the software again from this link. https://helpx.adobe.com/download-install/kb/photoshop-elements-downloads.html Before re-installing you could also run the CC Cleaner tool in case any remnants have been left behind. https://helpx.adobe.com/creative-cloud/kb/cc-cleaner-tool-installation-problems.html

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LEGEND ,
Oct 21, 2019

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Try trashing the prefs which often helps. Adding to the control list may also work.

 

Quit Elements

Launch Finder and go to your Username >>Library >> Preferences

Send the following files/folders to the trash if visible:

com.adobe.PhotoshopElements.plist

com.Adobe.Elements Organizer.17.0.plist

com.adobe.ElementsOrganizer2019.plist

Adobe Photoshop Elements 17 Paths (document)

Adobe Photoshop Elements 17 Settings (folder)

 

The library is hidden in recent versions of OSX. To get to your user library quickly, from the top menu in Finder, click “Go” whilst holding down the Option (Alt) key and your user Library will appear for you to choose.

 

One other thing to try:

Click System Preferences in the dock and open Security & Privacy

Choose the Privacy tab and then choose Accessibility

Click the lock to unlock (you may be prompted for your Apple system login password)

Then click the plus button

Navigate to:

Macintosh HD >> Applications >> Adobe Photoshop Elements  2019 >> Support Files

Choose (highlight) Adobe Photoshop Elements Editor and click open (or simply add a check-mark if already listed)

Re-lock and try the editor again.

 

See image below.

ControlList.jpg

 

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New Here ,
Oct 21, 2019

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I tried both suggestiones, but ii still doesn't woks. Thanks.

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LEGEND ,
Oct 21, 2019

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Sorry that made no difference.

I would suggest going to Utilities >> Installers

Then run the uninstall for PSE 2019

Download the software again from this link.

https://helpx.adobe.com/download-install/kb/photoshop-elements-downloads.html

Before re-installing you could also run the CC Cleaner tool in case any remnants have been left behind.

https://helpx.adobe.com/creative-cloud/kb/cc-cleaner-tool-installation-problems.html

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stefanoi2187507 AUTHOR LATEST
New Here ,
Oct 21, 2019

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Solved !!!! Installing from a full "stand-alone" dmg installer (3 GB), it worked. Many thanks

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Enthusiast ,
Oct 21, 2019

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Run permissions and chron scripts on your Mac and see if that helps.  Is your installer on an Adobe PSE 2019 CD?

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New Here ,
Oct 21, 2019

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Two months ago, I already installed, PSE 2019 on my MAC with Mojave and it worked. I don't have a CD: I downloaded *.img sw from my Adobe account. But today, bad idea, I made a clean install of OSX Mojave... And PSE 2019 was a first application I installed.

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New Here ,
Oct 21, 2019

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To be more precise: I downloaded only the installer dmg (3.2 MB) and not the full dmg (2.8 GB)

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