Highlighted

Plugin still listed in filters after uninstalling the plugin

Community Beginner ,
May 21, 2019

Copy link to clipboard

Copied

I was told this was a bug In the software that had some kind of workaround posted in these forums.  I can't find it.

I have photoshop elements 2018.  After removing a plugin... DXO Viewpoint 2 and upgrading to Viewpoint 3... the filter for both are showing.

There is no plugin installed for viewpoint 2 anymore and there isn't any files on my MAC that refer to viewpoint 2

Anyway to edit this out of photoshop?

Views

393

Likes

Translate

Translate

Report

Report
Community Guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more

Plugin still listed in filters after uninstalling the plugin

Community Beginner ,
May 21, 2019

Copy link to clipboard

Copied

I was told this was a bug In the software that had some kind of workaround posted in these forums.  I can't find it.

I have photoshop elements 2018.  After removing a plugin... DXO Viewpoint 2 and upgrading to Viewpoint 3... the filter for both are showing.

There is no plugin installed for viewpoint 2 anymore and there isn't any files on my MAC that refer to viewpoint 2

Anyway to edit this out of photoshop?

Views

394

Likes

Translate

Translate

Report

Report
Community Guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
May 21, 2019 0
Adobe Employee ,
May 21, 2019

Copy link to clipboard

Copied

Hi Mark,

That does not sound right, as the uninstalled plugins are still listed in the Filter menu inside Photoshop Elements, could you please let us know the operating system you're working on?

Could you try reinstalling the plugin and then removing it again?


Also, please check here and delete the plugins from these locations and relaunch PSE:

/Applications/Adobe Photoshop Elements 2018/Support Files/Plug-Ins
On occasion they also get installed in /Library/Application Support/Adobe/Plug-Ins/Elements 2018

Regards,
Sahil

Likes

Translate

Translate

Report

Report
Community Guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
Reply
Loading...
May 21, 2019 1
Community Beginner ,
May 21, 2019

Copy link to clipboard

Copied

Adobe Photoshop Elements Version: 16.0 (20171215.m.115767)  x64

Operating System: Mac OS 10.14.5

English

I have looked inside those locations.  The plugin is not there.  Did a complete search of the HD for the plugin file.  its been totally removed. 

I am asking DXO at the moment if they could resend me the link to the older plugin that I removed to update to the newest version.

Likes

Translate

Translate

Report

Report
Community Guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
Reply
Loading...
May 21, 2019 0
Adobe Community Professional ,
May 21, 2019

Copy link to clipboard

Copied

I don't have those plugins, but a quick search on DXO's site give some indications for the locations of the plugins for Photoshop.

https://support.dxo.com/hc/en-us/articles/230085367-Why-is-my-ViewPoint-plugin-missing-from-Photosho...

There may be a similar paper for Elements?

Likes

Translate

Translate

Report

Report
Community Guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
Reply
Loading...
May 21, 2019 1
Community Beginner ,
May 21, 2019

Copy link to clipboard

Copied

BTW. There is a guy named Adobe Jacob Meyers that asked me for my serial number for PSE 16

He also directed me to [ link deactivated for security reasons and reported for inspection by moderator ]

I suspect phishing... and I don't believe Adobe customer service would ask for serials, especially with the problem I am having.

[ Thanks for reporting ]

Likes

Translate

Translate

Report

Report
Community Guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
Reply
Loading...
May 21, 2019 1
Community Beginner ,
May 21, 2019

Copy link to clipboard

Copied

Likes

Translate

Translate

Report

Report
Community Guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
Reply
Loading...
May 21, 2019 0
Adobe Community Professional ,
May 21, 2019

Copy link to clipboard

Copied

Any one with such a name is suspect if he does not bear the Adobe logo right to his name and not the STAFF badge.

Contact Customer Care needs to point to the adobe.com web site.

I will report that Jacob Meyers. Be vigilant.

Regards,
Abambo
Hard- and Software Engineer and Photographer

I'm not an Adobe employee. All advice constitutes my own opinion. Use at your risk! 🙂

Likes

Translate

Translate

Report

Report
Community Guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
Reply
Loading...
May 21, 2019 2
Most Valuable Participant ,
May 21, 2019

Copy link to clipboard

Copied

Hi Mark Faccone

Thank you for reporting here.

If this happens again (or something similar) it's better to report it on the right place. You can do it by yourself.

Notifying Adobe of Security Issues or google for "adobe security alertus"

There is a Chat-Button and links for different security problems.

Likes

Translate

Translate

Report

Report
Community Guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
Reply
Loading...
May 21, 2019 1
Community Beginner ,
May 21, 2019

Copy link to clipboard

Copied

Thanks... I will keep that in mind.

Now if I can find an answer to the original problem.

Likes

Translate

Translate

Report

Report
Community Guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
Reply
Loading...
May 21, 2019 0
Most Valuable Participant ,
May 21, 2019

Copy link to clipboard

Copied

Wish you the best. (Sorry but I can't help you with your original problem.)

Likes

Translate

Translate

Report

Report
Community Guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
Reply
Loading...
May 21, 2019 0
Adobe Community Professional ,
May 21, 2019

Copy link to clipboard

Copied

Try this:

Click on your desktop, in the Go menu click Go to Folder

paste the following and click Go

/Library/Application Support/Adobe/Plug-Ins/Elements 16

dx.png

Hopefully you should see the DXO plugin, at least that's where they are installed on this mac.

Likes

Translate

Translate

Report

Report
Community Guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
Reply
Loading...
May 21, 2019 0
Community Beginner ,
May 21, 2019

Copy link to clipboard

Copied

Nothing in that folder

I have used EasyFind showing hidden files as well.  The plugin is not located on this computer.  I even turned off Time Machine thinking it might be picking up something from a backup.  No joy.

Its just not anywhere on my drives yet still shows up in the filter list on PSE 16

Likes

Translate

Translate

Report

Report
Community Guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
Reply
Loading...
May 21, 2019 0
Adobe Community Professional ,
May 21, 2019

Copy link to clipboard

Copied

Try resetting the photoshop elements preferences by going to

‎⁨macOS HD⁩/Users⁩/UserName/Library⁩/Preferences⁩

and delete the following items

Adobe Photoshop Elements 16 Settings folder

Adobe Photoshop Elements 16 Paths

com.adobe.PhotoshopElements.plist

Likes

Translate

Translate

Report

Report
Community Guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
Reply
Loading...
May 21, 2019 0
Adobe Community Professional ,
May 21, 2019

Copy link to clipboard

Copied

Also empty the Trash as well

Likes

Translate

Translate

Report

Report
Community Guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
Reply
Loading...
May 21, 2019 0
Community Beginner ,
May 21, 2019

Copy link to clipboard

Copied

I was really hoping that would work... but no.  It's still there.

Likes

Translate

Translate

Report

Report
Community Guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
Reply
Loading...
May 21, 2019 0
Community Beginner ,
May 21, 2019

Copy link to clipboard

Copied

Just to let you know... When you go into the About Plugins list and click on any of them, it shows an information popup about the plugin.  When I click DXO viewpoint 2... nothing shows up. viewpoint 3 shows the information.  Which tells me that it doesn't exist on the hard drive.  Somewhere in Photoshop Elements 2018 it's stuck.  either a cache file or something.

Likes

Translate

Translate

Report

Report
Community Guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
Reply
Loading...
May 21, 2019 0
Adobe Community Professional ,
May 21, 2019

Copy link to clipboard

Copied

Does anything happen when you go to the Filter menu and click on DXO Viewpoint 2?

Is the plugin listed under Help>System Info in the pse 16 editor?

Likes

Translate

Translate

Report

Report
Community Guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
Reply
Loading...
May 21, 2019 0
Community Beginner ,
May 21, 2019

Copy link to clipboard

Copied

clicking on the plugin from the filter menu does nothing. 

The plugin isn't listed in help/system info. All the working plugins are listed though.

Likes

Translate

Translate

Report

Report
Community Guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
Reply
Loading...
May 21, 2019 0
Adobe Community Professional ,
May 22, 2019

Copy link to clipboard

Copied

Lets try skipping plugin loading by  Holding down the Shift key and launching the Photoshop elements 16 (2018) editor. A dialog appears during launch that reads “Skip loading optional and third-party plug-ins?” Click Yes

The next time you start pse 2018 without holding shift the plugins will load normally.

sl.jpg

Does DXO Viewpoint 2 still show on the filter list?

Likes

Translate

Translate

Report

Report
Community Guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
Reply
Loading...
May 22, 2019 1
Community Beginner ,
May 22, 2019

Copy link to clipboard

Copied

When I load PSE16 without 3rd party plugins, all but dxo viewpoint are gone.  DXO viewpoint 2 and 3 still remains as a plugin

I am hoping to hear from DXO today.  I am hoping they can send me the old plugin install and uninstall files.  If so, I will try reinstalling viewpoint 2 and uninstalling it again to see if it goes away.  If not... I might as well just install viewpoint 2 and keep it there. 

I would like to know why this has happened on my MacBook Pro and not on my iMac.  On my iMac, the uninstall went as it should have.  no signs of viewpoint 2 on it.

Likes

Translate

Translate

Report

Report
Community Guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
Reply
Loading...
May 22, 2019 0
Community Beginner ,
May 22, 2019

Copy link to clipboard

Copied

I reinstalled viewpoint 2.  uninstalled and still the same outcome. 

Likes

Translate

Translate

Report

Report
Community Guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
Reply
Loading...
May 22, 2019 0
Community Beginner ,
May 21, 2019

Copy link to clipboard

Copied

Since I have DXO Viewpoint 3 installed... those files are where they are supposed to be.  I even have a CC folder when I used to subscribe to Photoshop CC.  No plugin for V2.

I uninstalled Viewpoint 2 so those files are gone, yet it is still listed in the filter column and in the about plugin column in PSE16

Likes

Translate

Translate

Report

Report
Community Guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
Reply
Loading...
May 21, 2019 0
Community Beginner ,
May 21, 2019

Copy link to clipboard

Copied

Here is what DXO support told me

This issue has been reported previously to us by a few customers. It is bug in how Photoshop Elements handles information stored for third-party plugin programs and can happen in rare cases on certain computer systems. The issue has been reported to Adobe by ourselves as well as those customers affected by the problem. In the meantime, you may want to check the Adobe support sites. Several customers have reported to us that they found a resolution that worked for them on one of these sites. No specific information about the site, however, was given to us.

Likes

Translate

Translate

Report

Report
Community Guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
Reply
Loading...
May 21, 2019 0