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Problem importing Raw files

Community Beginner ,
May 14, 2020

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I can no longer import Raw files to Adobe Elements 2019, either from a card reader or from elsewhere on my computer. This is the error message:

The file is damaged or is in a format that cannot be included in Elements Organiser … 793.CR2

Can anyone suggest a fix?

 

Thanks. 

Correct answer by trevstev57 | Community Beginner

Hi. You solved it for me! I think the problem was that I had not uninstalled Elements 11 so had two versions running on my computer and had tried to import the RAW files into v11. I have now uninstalled it, so I hope not to pester you any further. Thanks for all your help.

 

Trevor 

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Import and export, Organizer, Problem or error

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Problem importing Raw files

Community Beginner ,
May 14, 2020

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I can no longer import Raw files to Adobe Elements 2019, either from a card reader or from elsewhere on my computer. This is the error message:

The file is damaged or is in a format that cannot be included in Elements Organiser … 793.CR2

Can anyone suggest a fix?

 

Thanks. 

Correct answer by trevstev57 | Community Beginner

Hi. You solved it for me! I think the problem was that I had not uninstalled Elements 11 so had two versions running on my computer and had tried to import the RAW files into v11. I have now uninstalled it, so I hope not to pester you any further. Thanks for all your help.

 

Trevor 

TOPICS
Import and export, Organizer, Problem or error

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1.5K

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May 14, 2020 0
LEGEND ,
May 14, 2020

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Which Canon camera was used to create the CR2 file?

Here is a list of supported models.

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May 14, 2020 0
Community Beginner ,
May 14, 2020

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Thanks for getting back to me. My Camera is an EOS 7D Mark II.

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May 14, 2020 0
Adobe Community Professional ,
May 15, 2020

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What OS are you using?  Try resetting the preferences file. For Windows, immediately after launching the Organizer, press Alt+Shift+Ctrl. A message should pop up asking if you want to delete the Settings file. Answer OK.

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May 15, 2020 0
Community Beginner ,
May 15, 2020

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Hi. I do use Windows. I tried your tip but the key combination you suggest brings up the Catalog Manager not the preferences file. Is there anything else I could try?

 

Thanks again,

Trevor 

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May 15, 2020 0
LEGEND ,
May 15, 2020

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Is the problem only with the Organizer? If you launch the Editor and start from the Expert workspace what happens if you click the menu:

File >> Open

Then browse to a CR2 file to open.

Does the camera raw dialog open?

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May 15, 2020 0
Community Beginner ,
May 15, 2020

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I can see the photos but cannot open individual photos. I get the following error message:

"Could not complete your request because the file appears to be from a camera model which is not supported by the installed version of Camera Raw. Please visit the Camera Raw help documentation for additional information."

Which I don't understand because I imported some photos from the same camera a couple of months ago. 

 

I did have the same problem last year which I thought I'd solved by upgrading to Elements 2019 from version 11!

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May 15, 2020 0
LEGEND ,
May 15, 2020

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Can you check the plug-in from the Editor menu:

Help >> About Plugin >> Camera Raw

What version is installed?

Press ESC to close the pop-up

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May 15, 2020 0
Community Beginner ,
May 15, 2020

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7.4.0.137

 

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May 15, 2020 0
Adobe Community Professional ,
May 15, 2020

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Something is not right here.  Elements 2019 has ACR version 11.4.  Your camera requires only 8.7.  Have you tried resetting the preferences file as I suggested?  In the Editor, go to Edit>Preferences>General tab and click the Reset Preferences on next launch button.

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May 15, 2020 0
Community Beginner ,
May 15, 2020

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I tried it and got the same error message as before. What I did notice though was that the pop-up box with the message said Adobe Photoshop Elements 11. Can that be right? I used to have Version 11 - it was on CD. 

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May 15, 2020 0
LEGEND ,
May 16, 2020

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Can you see PSE 2019 in Program Files?

If not, download and install from the link below and activate with your PSE 2019 serial number.

https://helpx.adobe.com/download-install/kb/photoshop-elements-downloads.html

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May 16, 2020 0
Community Beginner ,
May 17, 2020

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Hi. You solved it for me! I think the problem was that I had not uninstalled Elements 11 so had two versions running on my computer and had tried to import the RAW files into v11. I have now uninstalled it, so I hope not to pester you any further. Thanks for all your help.

 

Trevor 

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May 17, 2020 0
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LEGEND ,
May 17, 2020

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Thanks Trevor. Glad you are now working ok.

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May 17, 2020 0