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Hi all,
in Elements Organizer 2019, some normal media files (JPG, AVI, etc.) are not correctly shown and a sort of "broken" icon is shown. You can see an example in the attached file.
I didn't manage in changing any option to allow Organizer to view it.
Can anyone help me?
Thanks a lot,
Iacopo.
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What is the source of the files? Phone/camera model? If a phone, were the photos/videos sent via an app like WhatsApp or Messenger?
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Yes, typically via Whatsapp
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This is a known problem with files from WhatsApp and similar apps. They are not formatted in a standard way for jpgs. The solution is to open and save them in another simple software, such as the Windows Photos application. (If you use that, you need to do a Save As to save the file.) I believe you can even do it by opening the file in the Elements Editor using the File>Open as Camera Raw command. Simply save the file as a jpg and the file will be formatted correctly.