This is a known problem with files from WhatsApp and similar apps. They are not formatted in a standard way for jpgs. The solution is to open and save them in another simple software, such as the Windows Photos application. (If you use that, you need to do a Save As to save the file.) I believe you can even do it by opening the file in the Elements Editor using the File>Open as Camera Raw command. Simply save the file as a jpg and the file will be formatted correctly.