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Problem moving PE to new laptop

New Here ,
Jan 13, 2020

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Photoshop Elements version 16 was kindly moved from my old windows 10 laptop to my new windows 10 laptop by an Abode technician. But now I come to use it I get these messages:   'the active layer is empty' and 'there is not enough memory'. What should I do?

Thanks, Chris...

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Download and install, Problem or error, Windows

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Problem moving PE to new laptop

New Here ,
Jan 13, 2020

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Photoshop Elements version 16 was kindly moved from my old windows 10 laptop to my new windows 10 laptop by an Abode technician. But now I come to use it I get these messages:   'the active layer is empty' and 'there is not enough memory'. What should I do?

Thanks, Chris...

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Download and install, Problem or error, Windows

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135

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Jan 13, 2020 0
Adobe Community Professional ,
Jan 13, 2020

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What are your complete computer specifications?

 

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Jan 13, 2020 0
New Here ,
Jan 13, 2020

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Thanks for your response...

4 GB RAM, 64-bit version of Windows 10, 1.5 GHz processor - although I don't know what much of this means!

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Jan 13, 2020 0
Adobe Community Professional ,
Jan 13, 2020

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Jan 13, 2020 0
New Here ,
Jan 13, 2020

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Thank you for your email...

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Jan 13, 2020 0
Adobe Community Professional ,
Jan 13, 2020

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I didn't email you.  You were sent an email notification from the forum that I replied to your post because your preferences were set for that to happen.

 

Let us know how you manage with your issue.

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Jan 13, 2020 0
New Here ,
Jan 13, 2020

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Success - many thanks.
I'm most grateful.
Best wishes
Chris...

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