Problem retrieving serial number

New Here ,
Dec 23, 2020

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I just buy Photoshop element 2020 on dvd/cd box from walmart.  I have problem in redeem my program code that came with the box to retrieve the serial number, it keep telling me that the store have to activate the program, I went to the store and they tell me they dont have to activate it, that it is supposed to work, but it doesn't acept the code to redeem. This cost me 89 dollars and they don't even want to reemburse me the money and now I have a program that doesn't work, This is WALMART, I don't know what else to do even because the customer support doesn't give me a phone number to call to ask how I can manage my problem, can any of you help me?

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Download and install, Problem or error

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Peru Bob LATEST
Adobe Community Professional ,
Dec 23, 2020

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You will need to have Walmart resolve the problem, as Adobe will not be able to do anything for you if it was not purchased directly from Adobe.  Ask to talk to a manager or supervisor at Walmart.

 

Besides, 2020 is not the current version -- 2021 is the current version.

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