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Problem uploading images from PC to iPhone

Explorer ,
Oct 30, 2020

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One of the nice features of PhotoElements was the possibility to upload into your iPhone PhotoElements Albums using iTunes:
PSE13 iTunes problem3.png

 

Using PhotoElements and iTunes, I have more than 30.000 images on my iPhone neatly catalogized in PhotoElements Albums, so I can find a certain image quite quickly amongst those 30k images.

Today I installed PhotoElements 2020 and by coincidence, my iPhone 7+ was updated with iOS 14.1

But now iTunes does not recognize anymore images in PhotoElements Albums:
iTunes import from PC problem2021.png

 

Has anyone else encountered this problem? Could it be a bug in PSE2021? What solutions/workaround are known?

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Bug, Import and export, Organizer, Problem or error, Windows

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Problem uploading images from PC to iPhone

Explorer ,
Oct 30, 2020

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One of the nice features of PhotoElements was the possibility to upload into your iPhone PhotoElements Albums using iTunes:
PSE13 iTunes problem3.png

 

Using PhotoElements and iTunes, I have more than 30.000 images on my iPhone neatly catalogized in PhotoElements Albums, so I can find a certain image quite quickly amongst those 30k images.

Today I installed PhotoElements 2020 and by coincidence, my iPhone 7+ was updated with iOS 14.1

But now iTunes does not recognize anymore images in PhotoElements Albums:
iTunes import from PC problem2021.png

 

Has anyone else encountered this problem? Could it be a bug in PSE2021? What solutions/workaround are known?

TOPICS
Bug, Import and export, Organizer, Problem or error, Windows

Views

79

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Oct 30, 2020 0
Adobe Community Professional ,
Oct 30, 2020

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I think it is more of a problem with iTunes than Elements.  I just tried it with Elements 2021 and it took me a lot of fiddling around in iTunes to get it to work.  If you have a lot of photos then it takes a while for iTunes to refresh to see them.  At first, I couldn't see the Photos tab for my device in iTunes.  After clicking on the device icon a couple of times, the full iPhone settings screen opened up with the Photos tab showing.  When I clicked on the Photos icon, the dialog opened and after enabling Synch Photos, the Photoshop Elements dropdown became active.  I was then able to click on the Albums button and my albums showed up. BUT, the only album I created in 2021 does not show up.  So, I don't know where iTunes is looking to find the Albums.  I thought that several versions ago, Elements stopped synching with iTunes.  I will try to investigate further with Adobe (unless somebody else has a better answer than I can give.)

Can you please try to toggle the Synch Photos checkbox in iTunes on and off and see if it makes any difference for you.

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Oct 30, 2020 0
Explorer ,
Nov 03, 2020

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Thanks Greg for your time and effort investigating this odd behavior.

I have tried of course to toggle the Synch Photos checkbox but that did not help. Neither did a restart of the iPhone and a reboot of the PC.
I have tried using an earlier version of iTunes but got the same results.
Downgrading the iOS 14.1 to an earlier version of the iOS 13 family failed because I may have have a compromised iOS system on my PC which my iPhone did not want to use for its "version update". 

Tonight I will try another way of downgrading the iOS by using the DFU mode of the iPhone. Some people believe that that is the way to go about of downgrading an iOS.

I'll keep you informed...

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Nov 03, 2020 0
Adobe Community Professional ,
Nov 03, 2020

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ISTR reading that you cannot downgrade iOS 14 to 13, once it has been installed.  I expect there are hacks around it.

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Nov 03, 2020 0
Explorer ,
Nov 03, 2020

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Indeed, there are hacks around downgrading or rollback of an iOS upgrade. However, my second attempt using Apple's recovery mode (DFU) also failed, meaning I have a useless iOS software file (4GB....) on my PC. So I have to wait for an iOS update that solves this issue...
In the meantime I will import the images and videos into PSE EO but not delete originals after copying.

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Nov 03, 2020 0
imjack2 LATEST
Explorer ,
Nov 07, 2020

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I initiated an online chat with Apple support and was advised to call them as the chat people cannot elevate the problem to more senior support. 
So I called them and was transfered to a "senior" support engineer who promised to investigate the issue with his superiors and come back to me the next day. Which he did. 
According to him the problem was solved in a new update of iOS 14.2. However, upgrading from iOS 14.1 to 14.2 did not solve the issue. Have to contact them again next week... 

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Nov 07, 2020 0