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Problem using PSE editor.

New Here ,
Aug 31, 2020

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I am told to remove a copy of PSE 14 before Adobe will allow me to use it on the computer it was originally used on.  This product was purchased and is only on my desktop (the original location) and my laptop.

I was first told to update Windows which I have done.  Why can I not use this program which I purchased?

 

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Problem using PSE editor.

New Here ,
Aug 31, 2020

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I am told to remove a copy of PSE 14 before Adobe will allow me to use it on the computer it was originally used on.  This product was purchased and is only on my desktop (the original location) and my laptop.

I was first told to update Windows which I have done.  Why can I not use this program which I purchased?

 

TOPICS
Problem or error

Views

16

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Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
Aug 31, 2020 0
hatstead LATEST
Adobe Community Professional ,
Aug 31, 2020

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You need to contact Adobe.

https://helpx.adobe.com/support.html?promoid=1XGJD4QX&mv=other

Scroll down to the bottom Contact>Individual. Try to establish a chat session. Explain to the agent that you are not seeking help with PSE software, but only with installation/activation.

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