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Problem with importing tags and key words - Elements 12 to Elements 2020

New Here ,
May 12, 2020

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I have purchased the update to Elements 12 and downloaded Elements 2020. I have followed the instructions to import all my media but the tags and key words don't appear to be there - and there are hundreds of them! What am I doing wrong?

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Problem with importing tags and key words - Elements 12 to Elements 2020

New Here ,
May 12, 2020

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I have purchased the update to Elements 12 and downloaded Elements 2020. I have followed the instructions to import all my media but the tags and key words don't appear to be there - and there are hundreds of them! What am I doing wrong?

TOPICS
Installation

Views

204

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Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
May 12, 2020 0
Adobe Employee ,
May 13, 2020

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Hi,

 

Did you do the Backup of the catalog on earlier version and restored in the version?

 

Please try this out: https://helpx.adobe.com/photoshop-elements/kb/backup-restore-move-catalog-photoshop.html

 

This will bring all your catalog information along with media.

 

Kindly let us know if this helps.

 

Regards,

Nidhi

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May 13, 2020 1