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Problem with installing both trial or full version of photoshop elements 2020

New Here ,
May 16, 2020

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Hello,
Can you help me with problem like below:
I can't to install both trial version and full version photoshop element 2020. Each time I can't choose option to install (options are not active). Then I use choosen language and place on next screen. After it on my next screen are options what previous version do you have? I tich new customer for both elements 2020 and premiere (untill now I didn't use this software). So I confirm it and then I click on Photo editor. The software start to do someting with information that workspace is just loaded. I have installed windows 2010. Unfortunatelly after several seconds it is stopping without any efect. So What I should do ? Thanks for help mf26
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Problem with installing both trial or full version of photoshop elements 2020

New Here ,
May 16, 2020

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Hello,
Can you help me with problem like below:
I can't to install both trial version and full version photoshop element 2020. Each time I can't choose option to install (options are not active). Then I use choosen language and place on next screen. After it on my next screen are options what previous version do you have? I tich new customer for both elements 2020 and premiere (untill now I didn't use this software). So I confirm it and then I click on Photo editor. The software start to do someting with information that workspace is just loaded. I have installed windows 2010. Unfortunatelly after several seconds it is stopping without any efect. So What I should do ? Thanks for help mf26
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May 16, 2020 0
Adobe Community Professional ,
May 16, 2020

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I moved your post over from the poorly named Community Help forum, which is for getting help using this forum system, to a better forum, PSE.

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May 16, 2020 0
LEGEND ,
May 16, 2020

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Which version did you purchase e.g. full or upgrade?

After installation there are usually two choices; start trial or Licence/Activate.

If you click trial the software can be used free for 30 days.

If you click to licence/activate you are asked to sign-in and enter your product serial number.

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May 16, 2020 0
New Here ,
May 16, 2020

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Many thanks for answer. Unfortunatelly it is a not solution because I can't see just these two options after i choosen language and country I leave. After this screen I have the next one which is designed to loading photo editor. Then I clik on photo editor button and (as I understand?) I should see the next screen with two options (trial or licence). But after clicking the software is just starting to do something with information that workspce of Adobe photoshop elements is just loading. It lasts about 10-15 seconds and it is stopping without any result. I put printscreen described stage. I can't do nothing more. What If I ask you again to answer.

 

BR,

 

Mirek

mf26_0-1589644954268.png

 

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May 16, 2020 0
LEGEND ,
May 16, 2020

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Your printscreen shows that the Editor application is launching. Does it not open? Do you not see a separate icon on the taskbar?

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May 16, 2020 0
New Here ,
May 16, 2020

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And this is a problem. I can't see next screen. There is no  open any other icone/screen. There is any icone on the taskbar. I can't move to next step.

 

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May 16, 2020 0
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LEGEND ,
May 16, 2020

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Try launching directly from Program Files. Go to:

C:\Program Files\Adobe\Photoshop Elements 2020

Scroll down to the files starting with “P” and double-click on PhotoshopElementsEditor (the application)

EditorApp.jpg

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May 16, 2020 0