I purchased this product in good faith at Staples several months ago, and have never been able to use it.
I have gone through all the steps umpteen times and spent hours trying to use this software, and to no avail. It keeps asking me if I want to start a 30-day trial before I proceed. I am going in circles.
I am maxed out of patience and time. At 77 years of age I don't hours to waste.
I have purchased other products like Affinity & Corel and have had no trouble getting them installed.
What is wrong with the heads at Adobe? I will never again buy an Adobe product.
But I still would like to be able to use this product for which I paid valuable money out of the little income I have.
Can anyone at all help me with this?
I got a redemption code which includes letters. It will not accept letters, only numbers.
You know, your sounds so easy. I went through all those steps on the page to recommended. Nothing works. The redemption code doesn't work. Nothing works. Appreciate you trying to help, but nothing does. This is absolutely ridiculous.
I see I have some typing errors. Sorry. There is some stuff on the DVD Sleeve, but nothing identified as a serial number. There is a number, then a long range of letters, commas, periods, slashes. No one should have to go through this nonsense to use a legally purchased piece of software. I guess I will have to go back to using an earlier version. I purchase all of them at Staples, but 2020 is the only one I cannot use. It's been a long time now, and I can't even contact anyone to get my money back. Anyway, thanks, for trying to help.