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Problems with PSE 2020 install on second computor

New Here ,
Oct 10, 2019

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I have sucessfully installed PSE 2020 on my primary PC, however when I try to install on second PC it will not install. After 5-7 minutes of the  of trying I get error 215, which is not listed in the error code directory. Both pC's have the same proccesor and RAM.

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Problems with PSE 2020 install on second computor

New Here ,
Oct 10, 2019

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I have sucessfully installed PSE 2020 on my primary PC, however when I try to install on second PC it will not install. After 5-7 minutes of the  of trying I get error 215, which is not listed in the error code directory. Both pC's have the same proccesor and RAM.

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Problem or error

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Oct 10, 2019 0
Adobe Community Professional ,
Oct 10, 2019

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Try disabling your firewall or antivirus. 

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Oct 10, 2019 0
New Here ,
Oct 10, 2019

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Turning off firewall and ad blocker did not help. Both PC's are using Windows Defender and Adblocker for Chrome. 

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Oct 10, 2019 0
Adobe Employee ,
Oct 11, 2019

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Hello,

 

Could you please check if any proxy settings have been set up on your system? Furthermore, please perform the following steps:

  1. Use the Log Collector tool and share the logs with us. 
  2. Navigate to "C:\Program Files (x86)\Common Files\Adobe\Installers" and share the Install.log file as well.
  3. Mention the size of the installer/executable file.

 

Thanks,

Medha

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Oct 11, 2019 0
New Here ,
Oct 11, 2019

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I have downloaded the log collector, how do I open " Adobelogs_20191011_125445_293-win"

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Oct 11, 2019 0
Adobe Employee ,
Oct 11, 2019

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You can upload the logs to Dropbox or any other medium of your choice and share its link with me via personal message. I'll investigate the logs at my end and get back to you.

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Oct 11, 2019 0
New Here ,
Oct 13, 2019

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I have the Log collector ready, where can I send it

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Oct 13, 2019 0
Adobe Employee ,
Oct 13, 2019

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Please share your email id with me via personal message. I'll then create a shareable Dropbox folder where you can upload the logs.

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Oct 13, 2019 0