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Program error message while using Photoshop Elements 15 on Windows 10

New Here ,
May 08, 2020

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I have elements 15 on a pc with Windows 10. It has worked just fine until today. After I have taken a raw image to the raw editor, done some editing, then opened the image in the non-raw editor, and done some further editing, when I try to save the image to a jpeg or any other choice, I get a message that says "could not generate a preview because of a program error".  This has never happened before and I never had prior problems editing and saving images as I describe doing above to the elements catolog.

Thanks very much for any help

 

 

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Program error message while using Photoshop Elements 15 on Windows 10

New Here ,
May 08, 2020

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I have elements 15 on a pc with Windows 10. It has worked just fine until today. After I have taken a raw image to the raw editor, done some editing, then opened the image in the non-raw editor, and done some further editing, when I try to save the image to a jpeg or any other choice, I get a message that says "could not generate a preview because of a program error".  This has never happened before and I never had prior problems editing and saving images as I describe doing above to the elements catolog.

Thanks very much for any help

 

 

{Thread title edited by moderator}

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Problem or error

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337

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May 08, 2020 0
Adobe Employee ,
May 08, 2020

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Hi there,

 

We are sorry about the experience with Photoshop Elements 15 due to the Program error. You can try resetting the preferences of Photoshop Elements using the steps mentioned here: https://helpx.adobe.com/photoshop-elements/kb/preference-file-locations-photoshop-elements.html#Rest...

 

Let us know if it helps!

Regards,

Nikunj

 

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May 08, 2020 0
dcb48 LATEST
New Here ,
May 08, 2020

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Thank you

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