PS Elements 10 Key on a new computer

[Whoisfoxmulder]

Hi

After 7 years i just purchased a new computer . I would like to install my PS Elements v10 and use the key from my boxversion. I can't acitvate the key anymore in my new Adobe account (it says: key is allready in use). But i don't have my old PC anymore and no access to my old account (the mailadress doesn't exist anymore and i can't remember). What can i do?

Kind regards from switzerland.

[Phinny]

Go here: https://helpx.adobe.com/ch_de/support.html?promoid=1XGJD4QX&mv=other

Look for the talk balloon in lower right of screen with 3 dots in it.  Clicking it will initiate a chat session where you can request an activation reset.  Be clear about this from the very start or risk a stupendously long wait time (sometimes 2 hrs).

[Whoisfoxmulder]

Hi Phinny

Thanks for the answer. I dont see any talk balloon on the site 😞

[Phinny]

Then you may need to be logged in to see it [shrugging]?  The link I posted should take you here ...

[Whoisfoxmulder]

I'm allready logged in, but there is no bubble icon on my browser. As against the mobile version there is one.

[Peru Bob]