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PS Elements 10 Key on a new computer

New Here ,
Feb 19, 2020

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Hi

After 7 years i just purchased a new computer . I would like to install my PS Elements v10 and use the key from my boxversion. I can't acitvate the key anymore in my new Adobe account (it says: key is allready in use). But i don't have my old PC anymore and no access to my old account (the mailadress doesn't exist anymore and i can't remember). What can i do?

Kind regards from switzerland.

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Download and install, Problem or error, Windows

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PS Elements 10 Key on a new computer

New Here ,
Feb 19, 2020

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Hi

After 7 years i just purchased a new computer . I would like to install my PS Elements v10 and use the key from my boxversion. I can't acitvate the key anymore in my new Adobe account (it says: key is allready in use). But i don't have my old PC anymore and no access to my old account (the mailadress doesn't exist anymore and i can't remember). What can i do?

Kind regards from switzerland.

TOPICS
Download and install, Problem or error, Windows

Views

115

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Feb 19, 2020 0
Enthusiast ,
Feb 19, 2020

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Go here: https://helpx.adobe.com/ch_de/support.html?promoid=1XGJD4QX&mv=other

Look for the talk balloon in lower right of screen with 3 dots in it.  Clicking it will initiate a chat session where you can request an activation reset.  Be clear about this from the very start or risk a stupendously long wait time (sometimes 2 hrs).

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Feb 19, 2020 0
New Here ,
Feb 19, 2020

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Hi Phinny

Thanks for the answer. I dont see any talk balloon on the site 😞

screencapture-helpx-adobe-ch-de-support-html-2020-02-19-18_24_37.png

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Feb 19, 2020 0
Enthusiast ,
Feb 19, 2020

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Then you may need to be logged in to see it [shrugging]?  The link I posted should take you here ...

T-Bubble.png

 

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Feb 19, 2020 0
New Here ,
Feb 20, 2020

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I'm allready logged in, but there is no bubble icon on my browser. As against the mobile version there is one.

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Feb 20, 2020 0
Adobe Community Professional ,
Feb 19, 2020

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Chat and Agent.png

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Feb 19, 2020 0