After 7 years i just purchased a new computer . I would like to install my PS Elements v10 and use the key from my boxversion. I can't acitvate the key anymore in my new Adobe account (it says: key is allready in use). But i don't have my old PC anymore and no access to my old account (the mailadress doesn't exist anymore and i can't remember). What can i do?
Kind regards from switzerland.
Look for the talk balloon in lower right of screen with 3 dots in it. Clicking it will initiate a chat session where you can request an activation reset. Be clear about this from the very start or risk a stupendously long wait time (sometimes 2 hrs).
Thanks for the answer. I dont see any talk balloon on the site 😞
Then you may need to be logged in to see it [shrugging]? The link I posted should take you here ...
I'm allready logged in, but there is no bubble icon on my browser. As against the mobile version there is one.