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PS Elements 14 says I need to uninstall it from other computer.

New Here ,
Aug 23, 2020

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I bought Elements 14 a year or two ago. Everything was fine, until the computer I was using started malfunctioning. I eventually bought a new computer and installed Elements 14 on it.
After installation, it said that I have it on too many computers, and have to disable and uninstall it from one computer. Following Adobe's instructions, I first disabled it, then uninstalled it.
But the new installation still tells me I have to unistall it from another computer, and has stopped working altogether.

I suspect I'm going to have to talk to someone at Adobe...

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Activation

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PS Elements 14 says I need to uninstall it from other computer.

New Here ,
Aug 23, 2020

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I bought Elements 14 a year or two ago. Everything was fine, until the computer I was using started malfunctioning. I eventually bought a new computer and installed Elements 14 on it.
After installation, it said that I have it on too many computers, and have to disable and uninstall it from one computer. Following Adobe's instructions, I first disabled it, then uninstalled it.
But the new installation still tells me I have to unistall it from another computer, and has stopped working altogether.

I suspect I'm going to have to talk to someone at Adobe...

TOPICS
Activation

Views

37

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Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
Aug 23, 2020 0
Adobe Community Professional ,
Aug 23, 2020

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Didn't need to uninstall. Just deactivate. Help > Deactivate. That's all.

 

Is that what you did? If not, you'll have to contact Adobe Customer Care for them to deactivate.

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Aug 23, 2020 0
Most Valuable Participant ,
Aug 23, 2020

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When you can't deactivate a serial number
BE SURE TO ONLY ASK FOR ACTIVATION SUPPORT TO ADJUST YOUR ACTIVATION COUNT
Click here https://helpx.adobe.com/contact/support.html

-click the chat icon at the bottom right of the page to open a chat session
-the chat icon looks like '3 dots inside a circle' at the lower right
-type AGENT into the chat window to connect directly to a person rather than the AI
Do be aware that Adobe's staffing is impacted by the virus, so wait times are long

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