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PS Elements 19 - Accessing print menu and options take long time

New Here ,
Jan 21, 2019

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Accessing the print menu and printer options take a real long time for every click.

It takes about 20-30 seconds to open a menu window or activating an option.

During this time all other functionality is unavailable.

The Canon Pixma printer is connected through LAN and other Windows applications printing without problems.

How can I solve this problem ?

Thanks,

Oliver

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PS Elements 19 - Accessing print menu and options take long time

New Here ,
Jan 21, 2019

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Accessing the print menu and printer options take a real long time for every click.

It takes about 20-30 seconds to open a menu window or activating an option.

During this time all other functionality is unavailable.

The Canon Pixma printer is connected through LAN and other Windows applications printing without problems.

How can I solve this problem ?

Thanks,

Oliver

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Jan 21, 2019 0
New Here ,
Mar 22, 2019

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Hi Oliver

I also have the same problem. I have a Canon TS 5050 Printer which works fine with all other products. But as soon as I press print within the Elements 19 software it slows down to go through the Printing steps. I have tried contacting Help line without any success.

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Mar 22, 2019 0
New Here ,
Apr 17, 2019

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Hi Oliver

I have the same problem as you with Element 19 printing. I still have Element 11 which works fine. I contact the help line and after over an hour connecting to my Computer they could not find the cause. They promised to come back after they discussed problem in-house but did not. I think there is a problem built into 19 which is not in 11. It's frustrating, I have a work around using 11 to print after using 19 to develop my pictures.  I have emailed them again for a response,if I get anything helpful I will let you know

Mick Dodge

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Apr 17, 2019 0
New Here ,
Apr 28, 2019

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I seem to have same issue, thought it was whole photoshop that was slow, but now it seems only when I try to print and change print options for size and quality Running Canon pro-10

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Apr 28, 2019 0
Adobe Community Professional ,
Apr 28, 2019

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Do any of you notice the slow response of the printer when printing from Editor and from Organizer?

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Apr 28, 2019 0
New Here ,
Apr 28, 2019

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I had Adobe look at my system twice for over 3 hours in total, without success. It is definitely

a 19 problem. I have version 11 which works fine. My work around is use version 19 for creative work. Save, then open in version 11 to print. It is a pain but it saves taking 10 minutes to print on page in 19. I am hoping that they come up with a software fix but I am not holding my breath. Hope you have more luck.

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Apr 28, 2019 0
New Here ,
Apr 28, 2019

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Yes. Please refer to my previous comments. It is definitely a version 19 fault. My request for Adobe support was good but could not rectify or find a solution.

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Apr 28, 2019 0
Adobe Community Professional ,
Apr 28, 2019

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You did not answer my question. Do you experience the slow printing both via the editor and via the organizer?

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Apr 28, 2019 0
New Here ,
Apr 28, 2019

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Yes

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Apr 28, 2019 0
New Here ,
Apr 28, 2019

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I have had another look at your question.

I rarely use the organiser I prefer to use File Explorer. However it appears to print ok. So I will have another look at saving into the organiser. Thanks for the question.

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Apr 28, 2019 0
New Here ,
Apr 28, 2019

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It seems to work good with no speed degradation when printing from elements organizer. The print options appear almost immediately when I click on them.

John

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Apr 28, 2019 0
New Here ,
Apr 28, 2019

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Printing itself is not slow, it’s when clicking on print option such as paper size, printer, quality, etc. only in elements. When using organizer the response time is almost immediate when clicking on options. When using elements it may take 30 to 45 seconds for a response from my mouse click.

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Apr 28, 2019 0
New Here ,
Apr 28, 2019

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Hi John

I found that it works well however, I really would prefer to be able to print while I am in creative mode. It works ok in Elements 11 so why not 19. However, if I use Organizer I have to save in Creative, open again in Organizer to print. What a waste of time. Hopefully Adobe will sort themselves out

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Apr 28, 2019 0
Adobe Community Professional ,
Apr 28, 2019

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The print engines in organizer and editor are not the same. We have had reports of the behavior which you describe previously. That is why I inquired.

Sent from my iPad

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Apr 28, 2019 0
New Here ,
Apr 28, 2019

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Thanks for info. The real question is What is the difference between 11 which works ok and 19 which does not

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Apr 28, 2019 0
New Here ,
May 17, 2019

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The good thing is that I'm not the only one having this problem and it is a proven bug in PS Elements 19.

Printing from organizer is working without time delay.

I'm not using the organizer at all and want to use the print functionality out of the editor.

A prompt update / bugfix from Adobe will be appreciated.

Oliver

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May 17, 2019 0