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PSD files incompatible with Elements 14

New Here ,
Oct 23, 2019

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I'm working with a printer who designed me a template greeting card using an updated version of Photoshop CS. He saved the file as an 8-bit PSD and also saved it to be compatible with previous versions. When I try to open it in my Photoshop Elements 14, the file opens but I cannot access the layers. What needs to be done to resolve this apparent compatibility issue or does PS14 lack the ability to open this at all?  

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PSD files incompatible with Elements 14

New Here ,
Oct 23, 2019

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I'm working with a printer who designed me a template greeting card using an updated version of Photoshop CS. He saved the file as an 8-bit PSD and also saved it to be compatible with previous versions. When I try to open it in my Photoshop Elements 14, the file opens but I cannot access the layers. What needs to be done to resolve this apparent compatibility issue or does PS14 lack the ability to open this at all?  

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Oct 23, 2019 0
Adobe Community Professional ,
Oct 23, 2019

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Try opening it with the free program Irfanview and save it to a new file.

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Oct 23, 2019 0
New Here ,
Oct 23, 2019

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Thanks for the response. Issue resolved. Basically my stupidity. 

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Oct 23, 2019 0
Adobe Community Professional ,
Oct 23, 2019

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Sounds like the Layers are in Groups which pse 14 can't open.

 

Does your layers panel show Groups (folders) like below?

 

 

fol.png

 

 

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