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PSE 11 crashes on access

New Here ,
Jan 06, 2020

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I run iMAC Mojave 10.14.6 and have had PSE 11 installed and running successfully for a long time. Recently the application will not let me click on the image without totally crashing. I have uninstalled then reinstalled the application with the same error. All the adjustment actions work but I cannot crop, move the image,  etc because as soon as I click on the image the application fails. 

Any help welcomed.

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PSE 11 crashes on access

New Here ,
Jan 06, 2020

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I run iMAC Mojave 10.14.6 and have had PSE 11 installed and running successfully for a long time. Recently the application will not let me click on the image without totally crashing. I have uninstalled then reinstalled the application with the same error. All the adjustment actions work but I cannot crop, move the image,  etc because as soon as I click on the image the application fails. 

Any help welcomed.

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Crash or freeze

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156

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Jan 06, 2020 0
Adobe Community Professional ,
Jan 06, 2020

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I would reset the pse 11 editor preferences by going to Adode Photoshop Elements Editor>Preferences>General, clicking on Reset Preferences on next launch and then restart the pse 11 editor.

 

respref.png

 

 

 

 

 

 

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Jan 06, 2020 0
New Here ,
Jan 07, 2020

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Thank you Jeff. I read through the forum and found someone with the same problem on Windows and that solved it for him. I followed those steps but still the problem remains.  I would have thought that reinstalling PSE would have set everything back anyway.  What is strange to me is that this problem has just started happening to something which has been fine for ages.  When PSE crashes it remembers nothing about what it has been doing - even when trying to open "recently used" images.

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Jan 07, 2020 0
Adobe Community Professional ,
Jan 07, 2020

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The next thing to try is trashing the following:

 

/Users/User Name/Library/Preferences and trash the Adobe Photoshop Elements 11 Settings folder

 

/Users/User Name/Library/Preferences and trash the Adobe Photoshop Elements 11 Settings

 

/Users/User Name/Library/Preferences and trash the com.adobe.PhotoshopElements.plist

 

If the crashing is caused by corrupt preferences or plist files, then reinstalling doesn't reset those files.

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Jan 07, 2020 0
New Here ,
Jan 08, 2020

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I am really grateful, Jeff, thank you so much......BUT I have to admit total ignorance of how/where to do what you suggest. I have tried typing in the links but all that brings up is a google list telling me what you have said. 

I do apologise, but if you have  a few moments please can you expand on the where and how I get your addresses actioned. Sorry I am so thick and non-tectnical.

Richard

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Jan 08, 2020 0
Adobe Community Professional ,
Jan 08, 2020

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Click on your desktop, then in the Go menu click Go to Folder and paste ~/Library/Preferences, then click Go

 

gotf.png

 

That should open the User Preferences folder and then look for the following to trash

 

Adobe Photoshop Elements 11 Settings folder

 

 Photoshop Elements 11 Settings

 

 com.adobe.PhotoshopElements.plist

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Jan 08, 2020 0
New Here ,
Jan 09, 2020

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Thank you Jeff. I have managed to do that and move the files to Trash.......but still got the problem.

I have tried getting help from Adobecare who cannot help because PSE11 is too old and the servers have been decommissioned. They said also that anytweaking I might try through properties would be inconsistent with MAC Mojave.....surprise, surprise, they did suggest I bought PSE2020.

I shall drop this thread now as it seems futile to continue. For my main work I have in stalled Capture One, but PSE was just simpler for formatting web images.

Very grateful thanks for all your help for a non-techy.

Richard

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Jan 09, 2020 0
Enthusiast ,
Jan 09, 2020

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Jan 09, 2020 0
Adobe Community Professional ,
Jan 09, 2020

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There is another thing to try:

 

Go to Apple>System Preferences>Security&Privacy>Privacy and add the

Adobe Photoshop Elements Editor.app

in

/Applications/Adobe Photoshop Elements 11/Support Files

to the following

 

Accessibility

Full Disk Access

Automation

 

 

 

pse11.png

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Jan 09, 2020 0
New Here ,
Jan 10, 2020

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You are a STAR Jeff.......it worked and all is back to normal. Wonderful. Thank you so much for digging me out. It is times like this when one feels so inadequate that they cannot make an application work properly and also just do not understand what experts are trying to say. 

Your patience with me is very much appreciated.

Thank you

Richard

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Jan 10, 2020 0