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PSE 15 Elements Organizer Import crashes when changing locations

New Here ,
Nov 06, 2016

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Windows 7 64-bit,  3.6Ghz Intel Core i7-4790, 12GB RAM, 1TB HDD, .  Upgraded to PSE 15 from PSE 12 (No issues with PSE 12).  Start PSE 15 Organizer, click Import, choose "from Camera or Card Reader. . .", then under the "Save Options" pane on the right, click the Browse button.  The Photo downloader crashes every time with:

Windows 7 Application Event Viewer log entries:

Log Name:      Application

Source:        Application Error

Date:          11/6/2016 11:29:48 AM

Event ID:      1000

Task Category: (100)

Level:         Error

Keywords:      Classic

User:          N/A

Computer:      R2D6

Description:

Faulting application name: PhotoDownloader.exe, version: 8.0.0.1832, time stamp: 0x57a1de33

Faulting module name: ntdll.dll, version: 6.1.7601.23543, time stamp: 0x57d2fde1

Exception code: 0xc000041d

Fault offset: 0x000000000004eef1

Faulting process id: 0x2a30

Faulting application start time: 0x01d2384a78ae9a38

Faulting application path: C:\Program Files\Adobe\Elements 15 Organizer\PhotoDownloader.exe

Faulting module path: C:\Windows\SYSTEM32\ntdll.dll

Report Id: 3b5ef91c-a43e-11e6-9b39-acd1b8d96b98

Event Xml:

<Event xmlns="http://schemas.microsoft.com/win/2004/08/events/event">

  <System>

    <Provider Name="Application Error" />

    <EventID Qualifiers="0">1000</EventID>

    <Level>2</Level>

    <Task>100</Task>

    <Keywords>0x80000000000000</Keywords>

    <TimeCreated SystemTime="2016-11-06T16:29:48.000000000Z" />

    <EventRecordID>1039074</EventRecordID>

    <Channel>Application</Channel>

    <Computer>R2D6</Computer>

    <Security />

  </System>

  <EventData>

    <Data>PhotoDownloader.exe</Data>

    <Data>8.0.0.1832</Data>

    <Data>57a1de33</Data>

    <Data>ntdll.dll</Data>

    <Data>6.1.7601.23543</Data>

    <Data>57d2fde1</Data>

    <Data>c000041d</Data>

    <Data>000000000004eef1</Data>

    <Data>2a30</Data>

    <Data>01d2384a78ae9a38</Data>

    <Data>C:\Program Files\Adobe\Elements 15 Organizer\PhotoDownloader.exe</Data>

    <Data>C:\Windows\SYSTEM32\ntdll.dll</Data>

    <Data>3b5ef91c-a43e-11e6-9b39-acd1b8d96b98</Data>

  </EventData>

</Event>

and . . .

Log Name:      Application
Source:        Windows Error Reporting
Date:          11/6/2016 11:30:00 AM
Event ID:      1001
Task Category: None
Level:         Information
Keywords:      Classic
User:          N/A
Computer:      R2D6
Description:
Fault bucket 314759379, type 28
Event Name: APPCRASH
Response: Not available
Cab Id: 0

Problem signature:
P1: PhotoDownloader.exe
P2: 8.0.0.1832
P3: 57a1de33
P4: ntdll.dll
P5: 6.1.7601.23543
P6: 57d2fde1
P7: c000041d
P8: 000000000004eef1
P9:
P10:

Attached files:
C:\Users\Marc\AppData\Local\Temp\WER1E95.tmp.WERInternalMetadata.xml

These files may be available here:
C:\Users\Marc\AppData\Local\Microsoft\Windows\WER\ReportArchive\AppCrash_PhotoDownloader._9b3e155b875fb8608e45c2c1422aca76caa067d5_135d4bcc

Analysis symbol:
Rechecking for solution: 0
Report Id: 3b5ef91c-a43e-11e6-9b39-acd1b8d96b98
Report Status: 0
Event Xml:
<Event xmlns="http://schemas.microsoft.com/win/2004/08/events/event">
  <System>
    <Provider Name="Windows Error Reporting" />
    <EventID Qualifiers="0">1001</EventID>
    <Level>4</Level>
    <Task>0</Task>
    <Keywords>0x80000000000000</Keywords>
    <TimeCreated SystemTime="2016-11-06T16:30:00.000000000Z" />
    <EventRecordID>1039075</EventRecordID>
    <Channel>Application</Channel>
    <Computer>R2D6</Computer>
    <Security />
  </System>
  <EventData>
    <Data>314759379</Data>
    <Data>28</Data>
    <Data>APPCRASH</Data>
    <Data>Not available</Data>
    <Data>0</Data>
    <Data>PhotoDownloader.exe</Data>
    <Data>8.0.0.1832</Data>
    <Data>57a1de33</Data>
    <Data>ntdll.dll</Data>
    <Data>6.1.7601.23543</Data>
    <Data>57d2fde1</Data>
    <Data>c000041d</Data>
    <Data>000000000004eef1</Data>
    <Data>
    </Data>
    <Data>
    </Data>
    <Data>
C:\Users\Marc\AppData\Local\Temp\WER1E95.tmp.WERInternalMetadata.xml</Data>
    <Data>C:\Users\Marc\AppData\Local\Microsoft\Windows\WER\ReportArchive\AppCrash_PhotoDownloader._9b3e155b875fb8608e45c2c1422aca76caa067d5_135d4bcc</Data>
    <Data>
    </Data>
    <Data>0</Data>
    <Data>3b5ef91c-a43e-11e6-9b39-acd1b8d96b98</Data>
    <Data>0</Data>
  </EventData>
</Event>

Please advise regarding how to resolve this.

It does NOT crash if one does not clock the "browse" button on the right side pane of the Photo Downloader dialog.  But with this problem, it's not possible to change download locations.

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PSE 15 Elements Organizer Import crashes when changing locations

New Here ,
Nov 06, 2016

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Windows 7 64-bit,  3.6Ghz Intel Core i7-4790, 12GB RAM, 1TB HDD, .  Upgraded to PSE 15 from PSE 12 (No issues with PSE 12).  Start PSE 15 Organizer, click Import, choose "from Camera or Card Reader. . .", then under the "Save Options" pane on the right, click the Browse button.  The Photo downloader crashes every time with:

Windows 7 Application Event Viewer log entries:

Log Name:      Application

Source:        Application Error

Date:          11/6/2016 11:29:48 AM

Event ID:      1000

Task Category: (100)

Level:         Error

Keywords:      Classic

User:          N/A

Computer:      R2D6

Description:

Faulting application name: PhotoDownloader.exe, version: 8.0.0.1832, time stamp: 0x57a1de33

Faulting module name: ntdll.dll, version: 6.1.7601.23543, time stamp: 0x57d2fde1

Exception code: 0xc000041d

Fault offset: 0x000000000004eef1

Faulting process id: 0x2a30

Faulting application start time: 0x01d2384a78ae9a38

Faulting application path: C:\Program Files\Adobe\Elements 15 Organizer\PhotoDownloader.exe

Faulting module path: C:\Windows\SYSTEM32\ntdll.dll

Report Id: 3b5ef91c-a43e-11e6-9b39-acd1b8d96b98

Event Xml:

<Event xmlns="http://schemas.microsoft.com/win/2004/08/events/event">

  <System>

    <Provider Name="Application Error" />

    <EventID Qualifiers="0">1000</EventID>

    <Level>2</Level>

    <Task>100</Task>

    <Keywords>0x80000000000000</Keywords>

    <TimeCreated SystemTime="2016-11-06T16:29:48.000000000Z" />

    <EventRecordID>1039074</EventRecordID>

    <Channel>Application</Channel>

    <Computer>R2D6</Computer>

    <Security />

  </System>

  <EventData>

    <Data>PhotoDownloader.exe</Data>

    <Data>8.0.0.1832</Data>

    <Data>57a1de33</Data>

    <Data>ntdll.dll</Data>

    <Data>6.1.7601.23543</Data>

    <Data>57d2fde1</Data>

    <Data>c000041d</Data>

    <Data>000000000004eef1</Data>

    <Data>2a30</Data>

    <Data>01d2384a78ae9a38</Data>

    <Data>C:\Program Files\Adobe\Elements 15 Organizer\PhotoDownloader.exe</Data>

    <Data>C:\Windows\SYSTEM32\ntdll.dll</Data>

    <Data>3b5ef91c-a43e-11e6-9b39-acd1b8d96b98</Data>

  </EventData>

</Event>

and . . .

Log Name:      Application
Source:        Windows Error Reporting
Date:          11/6/2016 11:30:00 AM
Event ID:      1001
Task Category: None
Level:         Information
Keywords:      Classic
User:          N/A
Computer:      R2D6
Description:
Fault bucket 314759379, type 28
Event Name: APPCRASH
Response: Not available
Cab Id: 0

Problem signature:
P1: PhotoDownloader.exe
P2: 8.0.0.1832
P3: 57a1de33
P4: ntdll.dll
P5: 6.1.7601.23543
P6: 57d2fde1
P7: c000041d
P8: 000000000004eef1
P9:
P10:

Attached files:
C:\Users\Marc\AppData\Local\Temp\WER1E95.tmp.WERInternalMetadata.xml

These files may be available here:
C:\Users\Marc\AppData\Local\Microsoft\Windows\WER\ReportArchive\AppCrash_PhotoDownloader._9b3e155b875fb8608e45c2c1422aca76caa067d5_135d4bcc

Analysis symbol:
Rechecking for solution: 0
Report Id: 3b5ef91c-a43e-11e6-9b39-acd1b8d96b98
Report Status: 0
Event Xml:
<Event xmlns="http://schemas.microsoft.com/win/2004/08/events/event">
  <System>
    <Provider Name="Windows Error Reporting" />
    <EventID Qualifiers="0">1001</EventID>
    <Level>4</Level>
    <Task>0</Task>
    <Keywords>0x80000000000000</Keywords>
    <TimeCreated SystemTime="2016-11-06T16:30:00.000000000Z" />
    <EventRecordID>1039075</EventRecordID>
    <Channel>Application</Channel>
    <Computer>R2D6</Computer>
    <Security />
  </System>
  <EventData>
    <Data>314759379</Data>
    <Data>28</Data>
    <Data>APPCRASH</Data>
    <Data>Not available</Data>
    <Data>0</Data>
    <Data>PhotoDownloader.exe</Data>
    <Data>8.0.0.1832</Data>
    <Data>57a1de33</Data>
    <Data>ntdll.dll</Data>
    <Data>6.1.7601.23543</Data>
    <Data>57d2fde1</Data>
    <Data>c000041d</Data>
    <Data>000000000004eef1</Data>
    <Data>
    </Data>
    <Data>
    </Data>
    <Data>
C:\Users\Marc\AppData\Local\Temp\WER1E95.tmp.WERInternalMetadata.xml</Data>
    <Data>C:\Users\Marc\AppData\Local\Microsoft\Windows\WER\ReportArchive\AppCrash_PhotoDownloader._9b3e155b875fb8608e45c2c1422aca76caa067d5_135d4bcc</Data>
    <Data>
    </Data>
    <Data>0</Data>
    <Data>3b5ef91c-a43e-11e6-9b39-acd1b8d96b98</Data>
    <Data>0</Data>
  </EventData>
</Event>

Please advise regarding how to resolve this.

It does NOT crash if one does not clock the "browse" button on the right side pane of the Photo Downloader dialog.  But with this problem, it's not possible to change download locations.

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Nov 06, 2016 0
Adobe Employee ,
Nov 07, 2016

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Hi Marc,
I have sent you a private email. Please respond.

~Surendra

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Nov 07, 2016 0
New Here ,
Nov 11, 2016

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Hi,

I have a different problem with the same error code for dll version 6.1.7601.23543  My problem is any time I try to open a folder in PSE 15 the program shuts down. I just ran a scan for corrupted files and it fixed some files, but the problem is still there. Could you share with me a solution. I posted this problem under PSE 15 and am still searching for answers while waiting on responses to that post. Thanks

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Nov 11, 2016 0
New Here ,
Nov 11, 2016

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SurendraPal

Please see my post on this thread. I have the same problem every time I try to browse files in PSE.

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Nov 11, 2016 0
Community Beginner ,
Nov 22, 2016

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Hi. I have this problem on Photoshop Elements 15. It crashes if I try to import a new photo and also if I try to set my Watch Folders. Do you have a solution?  Many thanks for any help.

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Nov 22, 2016 0
Adobe Employee ,
Nov 29, 2016

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Hi Paul/Betty,

Please check your inbox. I have sent you emails.

~Surendra

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Nov 29, 2016 0
New Here ,
Dec 07, 2016

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Just a quick follow up. My problems with Photoshop Elements have all been fixed. I mentioned in an earlier e-mail that there were several corrupt files in my windows operating system. After going back to factory settings on the computer, restoring the operating system and reloading PSE 15, everything works fine now. So the problem was with my OS.

Paul

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Dec 07, 2016 0
New Here ,
Mar 21, 2020

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Hi SurendraPal,

 

Looks like you were hlping some folks with PSE15 crashing on file browse back in lat 2016.  Are you still on the forum?  In those messages you seemed to send the solution in private mail so I can't see what was suggested.

 

Don

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Mar 21, 2020 0