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PSE 18 Photo Book will not down load template

Community Beginner ,
Feb 15, 2019

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PSE18 Photo Book will not down load template I got here so I'm connected

Any ideas?

Correct answer by mikew52065 | Community Beginner

OK,OK.... Medha

The first time I cleared the preferences it did nothing as did the second time.

I gave it another try, this time twice back to back.

That did the trick! No more download errors and the template loaded just fine.

Thank you, again!@

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PSE 18 Photo Book will not down load template

Community Beginner ,
Feb 15, 2019

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PSE18 Photo Book will not down load template I got here so I'm connected

Any ideas?

Correct answer by mikew52065 | Community Beginner

OK,OK.... Medha

The first time I cleared the preferences it did nothing as did the second time.

I gave it another try, this time twice back to back.

That did the trick! No more download errors and the template loaded just fine.

Thank you, again!@

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Feb 15, 2019 0
Community Beginner ,
Feb 15, 2019

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Feb 15, 2019 0
Adobe Employee ,
Feb 17, 2019

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Hello,

Please try clearing the preferences once.

You can do so by the following 2 ways:

  • Press and hold Alt+Control+Shift (Mac: Option+Command+Shift) immediately after Photoshop Elements begins launching. Click Yes to delete the Adobe Photoshop Elements settings file.
  • Go to Edit > Preferences > General (Mac: Photoshop Elements > Preferences > General), click the Reset Preferences on next launch button, and then click OK. When you restart Adobe Photoshop Elements, all preferences are reset to default settings.

Let me know if this works for you.

Thanks,

Medha

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Feb 17, 2019 0
Community Beginner ,
Feb 19, 2019

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I tried both methods and still get the same "Down load Failed"

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Feb 19, 2019 0
Adobe Employee ,
Feb 19, 2019

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Hello,

Can you please let us know if you're using some network proxy? If yes, can you please disable it for some time? It might be blocking content download calls.

Thanks,

Medha

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Feb 19, 2019 0
Community Beginner ,
Feb 20, 2019

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I do not believe I am using a Network Proxy. System query shows no Network Proxy in use.

Thank you for hanging in there with this issue.

SSID: ValleyNet

Protocol: 802.11g

Security type: Open

Network band: 2.4 GHz

Network channel: 6

IPv4 address: 192.168.1.6

IPv4 DNS servers: 192.168.1.1

Manufacturer: Qualcomm Communications Inc.

Description: Dell Wireless 1705 802.11b/g/n (2.4GHZ)

Driver version: 10.0.0.349

Physical address (MAC): 4C-BB-58-C8-02-FB

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Feb 20, 2019 0
Community Beginner ,
Feb 25, 2019

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OK,OK.... Medha

The first time I cleared the preferences it did nothing as did the second time.

I gave it another try, this time twice back to back.

That did the trick! No more download errors and the template loaded just fine.

Thank you, again!@

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Feb 25, 2019 0
Adobe Employee ,
Feb 25, 2019

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Glad to hear that the issue has been resolved!

Thanks,

Medha

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Feb 25, 2019 0