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PSE 2018 download file is DMG

New Here ,
Dec 26, 2019

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I just downloaded PSE 2018 to install on my new computer.  It is a DMG file and nothing happens when I click and try to run it.  I downloaded from the Adobe site.  Their directions say to open the "installer file".  The only file that came down was the PSE program file.  I've tried downloading it twice and I get the same DMG file.  what do I do now?

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Correct answer by John T Smith | Most Valuable Participant

>New computer is Windows 10

 

You did the wrong download... DMG is for Mac

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PSE 2018 download file is DMG

New Here ,
Dec 26, 2019

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I just downloaded PSE 2018 to install on my new computer.  It is a DMG file and nothing happens when I click and try to run it.  I downloaded from the Adobe site.  Their directions say to open the "installer file".  The only file that came down was the PSE program file.  I've tried downloading it twice and I get the same DMG file.  what do I do now?

Most Valuable Participant
Correct answer by John T Smith | Most Valuable Participant

>New computer is Windows 10

 

You did the wrong download... DMG is for Mac

TOPICS
Installation

Views

396

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Dec 26, 2019 0
New Here ,
Dec 26, 2019

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I have the same problem.
Nothing happens when you open the old version. Nothing happens when you download a new one.
Only Lightroom works.
The operating system is Catelina 10.15.2

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Dec 26, 2019 0
Most Valuable Participant ,
Dec 26, 2019

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Apple did not maintain backward compatibility, so try this to install old programs
https://helpx.adobe.com/creative-cloud/kb/install-creative-suite-mac-os-sierra.html

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Dec 26, 2019 0
Most Valuable Participant ,
Dec 26, 2019

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  1. Karen, is your new computer a Mac? What system does it run?
  2. Petriq, for Catalina you need all new apps. 

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Dec 26, 2019 1
petriq LATEST
New Here ,
Dec 28, 2019

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After downloading a new version of creative cloud, successfully update all necessary programs. Thank you

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Dec 28, 2019 0
New Here ,
Dec 26, 2019

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New computer is Windows 10

 

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Dec 26, 2019 0
Most Valuable Participant ,
Dec 26, 2019

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>New computer is Windows 10

 

You did the wrong download... DMG is for Mac

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Dec 26, 2019 1