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PSE 2019 Puzzle Effects not working

Community Beginner ,
Feb 10, 2019

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Hello. I purchased and downloaded PSE Elements 2019 this morning. The Puzzle Effects is not working. I get an error message:

And in PSE 13, I had a different issue with the Puzzle Effects. Help?

!

Hello,

Please navigate to Edit > Preferences > Scratch disk.

Make sure both the drives (primary and secondary) are checked. Now relaunch Photoshop Elements and try out the Puzzle Effect workflow.

If that does not help, right click on Photoshop Elements icon and choose 'Run as Administrator'. Let us know if that works for you.

Thanks,

Medha

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PSE 2019 Puzzle Effects not working

Community Beginner ,
Feb 10, 2019

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Hello. I purchased and downloaded PSE Elements 2019 this morning. The Puzzle Effects is not working. I get an error message:

And in PSE 13, I had a different issue with the Puzzle Effects. Help?

!

Hello,

Please navigate to Edit > Preferences > Scratch disk.

Make sure both the drives (primary and secondary) are checked. Now relaunch Photoshop Elements and try out the Puzzle Effect workflow.

If that does not help, right click on Photoshop Elements icon and choose 'Run as Administrator'. Let us know if that works for you.

Thanks,

Medha

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Feb 10, 2019 0
Adobe Community Professional ,
Feb 10, 2019

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I'm moving your post to the Photoshop Elements forum.

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Feb 10, 2019 0
Community Beginner ,
Feb 10, 2019

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Thank you, but that's where I THOUGHT I was??

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Feb 10, 2019 0
Adobe Community Professional ,
Feb 10, 2019

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What size is your hard drive and how much free space is left?

You may be running out of room for the scratch disk.

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Feb 10, 2019 0
Community Beginner ,
Feb 10, 2019

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HI, Peru Bob. I have plenty of space left.

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Feb 10, 2019 0
Adobe Employee ,
Feb 11, 2019

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Hello,

Please navigate to Edit > Preferences > Scratch disk.

Make sure both the drives (primary and secondary) are checked. Now relaunch Photoshop Elements and try out the Puzzle Effect workflow.

If that does not help, right click on Photoshop Elements icon and choose 'Run as Administrator'. Let us know if that works for you.

Thanks,

Medha

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Feb 11, 2019 2
Community Beginner ,
Feb 11, 2019

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That worked! Thank you! Now for me to figure out how to do a different background for the puzzle. I didn't see that option, but did see it in a tutorial somewhere. Thanks again.

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Feb 11, 2019 0
Adobe Employee ,
Feb 11, 2019

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Hello,

You can refer to this video to choose a custom background for your puzzle.

Creating a realistic puzzle effect Photoshop Elements - YouTube

Alternatively, you can also open an image in Photoshop Elements Editor and use it as the background layer for the puzzle. Let me know if you need any assistance with this workflow.

Thanks,

Medha

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Feb 11, 2019 2
Community Beginner ,
Feb 11, 2019

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@Medha_sharma :

Thank you so much. I actually saw this video earlier. Will definitely need to watch again, though.

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Feb 11, 2019 0
Adobe Employee ,
Feb 11, 2019

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Always happy to help!

Thanks,

Medha

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Feb 11, 2019 0