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PSE 2020 crashes from disc on MacBook Pro

Explorer ,
Jul 28, 2020

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I just installed PSE 2020 and Premier Elements from disc in Mojave, but program crashes. Adobe has a reported fix, but the "Install Now" or Install on Exit" prompts don't appear for me. And I cannot update by going to "Help>."Updates" as Adobe suggests because all I can access is the crash report. Some people talked about drives being the problem. I'm not sure if my DVD drive is what they're talking about. Should I uninstall the program and try installing it again from a download? Any other suggestions for how I can prevent successfully install the programs?

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PSE 2020 crashes from disc on MacBook Pro

Explorer ,
Jul 28, 2020

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I just installed PSE 2020 and Premier Elements from disc in Mojave, but program crashes. Adobe has a reported fix, but the "Install Now" or Install on Exit" prompts don't appear for me. And I cannot update by going to "Help>."Updates" as Adobe suggests because all I can access is the crash report. Some people talked about drives being the problem. I'm not sure if my DVD drive is what they're talking about. Should I uninstall the program and try installing it again from a download? Any other suggestions for how I can prevent successfully install the programs?

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Jul 28, 2020 0
Adobe Community Professional ,
Jul 28, 2020

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I've moved this from the poorly named Community Help forum (which is the forum for issues using the forums) to the Photoshop Elements forum so that proper help can be offered.

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Jul 28, 2020 0
Explorer ,
Jul 28, 2020

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Thanks.

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Jul 28, 2020 0
fucanon LATEST
Explorer ,
Jul 28, 2020

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 I just followed instructions on how to uninstall PSE and Elements Premiere. When I have more time, perhaps I'll try installing using the license # rather disc.

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Jul 28, 2020 0