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PSE 2020 trial won't download (cross posted)

Participant ,
Oct 13, 2019

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I am attempting to download the PSE 2020 trial. I have PSE 2014 on my computer. Nothing happens when I click "Download Now". Is 2014 interfering with the trial download? Or do I not qualify for a download because I already have 2014?

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PSE 2020 trial won't download (cross posted)

Participant ,
Oct 13, 2019

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I am attempting to download the PSE 2020 trial. I have PSE 2014 on my computer. Nothing happens when I click "Download Now". Is 2014 interfering with the trial download? Or do I not qualify for a download because I already have 2014?

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Oct 13, 2019 0
LEGEND ,
Oct 13, 2019

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Download here. You can use free for 30 days before purchase:

 

https://helpx.adobe.com/download-install/kb/photoshop-elements-downloads.html

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Oct 13, 2019 1
Participant ,
Oct 13, 2019

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Thank you very much!!

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Oct 13, 2019 0
Participant ,
Oct 13, 2019

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Oh dear...I have tried that link and the installer says it's "damaged." I was just on a chat for nearly a whole hour with Adobe, which just got closed down and now says it's "Unavailable."

 

The representative at Adobe also sent me to the page with the download. The same thing happened. I don't understand what's going on.

 

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Oct 13, 2019 0
Adobe Community Professional ,
Oct 13, 2019

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What OS are you on? 
Other things to try:

  • Use a different browser to download 
  • Turn off firewall or anti-virus

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Oct 13, 2019 0
Participant ,
Oct 13, 2019

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I tried a different browser, but got the same result. I'm on Windows 10. I am on a work computer and can't turn off the firewall. I was able to reinstall PSE 14 last week without issues.

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Oct 13, 2019 0
Participant ,
Oct 13, 2019

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I'm posting the resolution in case it helps someone else. As it turned out, we were NOT disconnected. The tech at Adobe figured out that the problem was my downloads folder. Moved the exe file to the desktop and it worked fine. There was some sort of administrative issue with the downloads folder.

 

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Oct 13, 2019 0
Greg_S. LATEST
Adobe Community Professional ,
Oct 13, 2019

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Thanks for posting the resolution. 👍

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Oct 13, 2019 0