PSE 2021 is over-riding photo paper size

New Here ,
Dec 23, 2020 Dec 23, 2020

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I am using PSE2021 on Windows 10 with an Epson XP-6000 printer, using 4x6 inch photo paper. But when I print photos from PSE, the paper size is over-ridden to 5x7. (Paper size settings are definitely set to 4x6 both on the printer itself and in the PSE Print dialogue.)

This is not a problem with the printer as Microsoft Photo app prints correctly.

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Problem or error, Windows

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correct answers 1 Correct Answer

Adobe Community Professional , Dec 23, 2020 Dec 23, 2020
I suspect that you are printing via the Organizer, There are several reports of this bug. The work-around is to print via the Editor. The print engines in Organizer & Editor are not the same.

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Adobe Community Professional ,
Dec 23, 2020 Dec 23, 2020

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I suspect that you are printing via the Organizer, There are several reports of this bug. The work-around is to print via the Editor. The print engines in Organizer & Editor are not the same.

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Enthusiast ,
Dec 23, 2020 Dec 23, 2020

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Jeez!! Why are they NOT the same?

 

Walter in Davie, FL

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Enthusiast ,
Dec 24, 2020 Dec 24, 2020

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The Organizer development team does NOT talk to the Editor develpment team even though they work for the same software publisher. And, the publisher just packages both Organizer and Editor together with little testing. SAD!

 

Walter in Davie, FL

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New Here ,
Dec 23, 2020 Dec 23, 2020

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Yes. Using Organizer. Surprised to hear that Editor has a different Print code. 

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New Here ,
Dec 23, 2020 Dec 23, 2020

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Just tried printing with Editor - that works.

Very frustrating. Can't believe how ink and time I've wasted on this. What part of "photo" doesn't mean, "Print photos"?

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