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PSE Elements 2020 Organizer disappearing Photos

New Here ,
Dec 09, 2019

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When I scroll down to older photos in ‘All Media’ they are visible until I take my finger off the mouse and then they are replaced by a gray box with a what looks like a paper with the corner folded over and a tear or crack through it. If I select one of these photos and open it in Editor it is there in full resolution.  I am using Mac OS 10.15.1.  Any ideas how to view my photos?
 
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PSE Elements 2020 Organizer disappearing Photos

New Here ,
Dec 09, 2019

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When I scroll down to older photos in ‘All Media’ they are visible until I take my finger off the mouse and then they are replaced by a gray box with a what looks like a paper with the corner folded over and a tear or crack through it. If I select one of these photos and open it in Editor it is there in full resolution.  I am using Mac OS 10.15.1.  Any ideas how to view my photos?
 
Thank you
TOPICS
Bug, Mac, Problem or error

Views

150

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Dec 09, 2019 0
Adobe Employee ,
Jan 17, 2020

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Hi there, 

 

Sorry to hear that. Are you facing this issue after installing Photoshop Elements 2020? You may try an repair a catalog or reconnect missing files in a catalog and check if that helps to resolve the problem for you.

 

Check out the following article for the steps: https://helpx.adobe.com/elements-organizer/using/troubleshooting-catalog-issues.html#repair_a_catalo...

 

Thanks,

Mohit

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Jan 17, 2020 0