PSE14 help - screen display is checkerboard [edited for clarity]

[tractormanbill]

Help!

I uploaded pictures from camera and when I went to edit a picture I get a display of a checkerboard design.  I may have hit the rotate option.  I can only minimize the screen not kill it.

Next day I tired to upload other pictures and when I hit edit I get the same checkerboard.

[Nancy OShea]

What kind of images are you opening in Photoshop?

A checkerboard background denotes transparency.  See screenshot.  Below I have 2 layers.  The bottom layer is a transparent background and the top layer is a solid shape.

Nancy

[tractormanbill]

Nancy,

Thanks for any help but I have only used photoshop to get jpg photos from my camera, resize them and save them for the web.

I don’t use layers that I know of.

I can remove the checkerboard by going to image/transform/perspective and the picture shows up but if I try to rotate it goes to checkerboard.

Thanks,

Bill Bailes

[Nancy OShea]

Can you post of a screenshot of your workspace?  It's unclear what's going on.

When getting JPGS into PS, what method are you using?

I normally use File > Open and browse to the folder on my hard drive that contains my images.

Nancy

[tractormanbill]

I hook my cannon camera by wire to computer, import to aps 14 .

I then click on picture, then click on open with pse 14 and I get the checkerboard.

I am not familiar with layers but looks like I have got this going into layers right off or something.

I have tried to copy checkerboard picture to a file but it will not let me.

Thanks,

Bill B.

[Nancy OShea]

Photoshop Elements 14 is not the same as Photoshop Extended.  That may be part of your problem.  I'm moving this question to the PS Elements forum.

[tractormanbill]

I am using photoshop elements 14.

Bill B.

[hatstead]

tractormanbill  wrote

I am using photoshop elements 14.

Bill B.

Are you working in the Organizer or Editor>Expert tab?

[tractormanbill]

From my camera my pictures open in windows photo viewer as a JPEG picture.

I open with PSE14 Editor

Checkerboard screen shows up.

Thanks,

Bill B.

[hatstead]

In the Layers palette, what shows up?

[tractormanbill]

When I click on the layers option none of the drop down items will take me anywhere.

[tractormanbill]

I am in the Quick section not the Guided or Expert.

[hatstead]

Try Expert

The picture files which you have downloaded from your camera should be in a destination folder.

Go to File>open and point to the folder.

[tractormanbill]

I cannot move it off of Quick.

[hatstead · Accepted solution]

tractormanbill  wrote

I cannot move it off of Quick.

Exit PSE, shut down your computer, wait 30 sec. Restart computer.

Open PSE, in Editor go to Expert tab.

Go to Edit>Preferences>General and reset preferences to default. Look for this:

Relaunch as directed and try to open a picture file.

[tractormanbill]

Seems to be working OK.

You don’t know how much I appreciate the help

Thanks,

Bill Bailes

[hatstead]

  wrote

Seems to be working OK.

You don’t know  how much I appreciate the help

Thanks,

Bill Bailes

You're very welcome.

[tractormanbill]

Where do I click to show it is answered.

I went to the link but could not find a answered correct option.

Bill B.