PSE2020: Update inactivated

New Here ,
Feb 05, 2020 Feb 05, 2020

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Hi,
we cannot update our PSE2020, unless a message shows up with "update is inactivated. ask your administrator". Anyone any idea how to activate updates in PSE2020???
Gx,
Jo

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Adobe Employee , Feb 10, 2020 Feb 10, 2020
Please check the below locations as per the OS platform that you are using: 1) Windows:  C:\Program files(x86)\common files\adobe\AAMUpdaterInventory\1.0\ 2) macOS : <Startup Disk>/Library/Application Support/Adobe/AAMUpdaterInventory/1.0/ On the above locations, if you see a file named 'AdobeUpdaterAdminPrefs.dat', Please save a copy of this file on your machine and delete it from the above locations. This should resolve the issue. Please let me know in case if the issue is still not resolv...

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Adobe Employee ,
Feb 10, 2020 Feb 10, 2020

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Hi,

 

Is your machine owned by an enterprise? In case if the machine is managed by an administrator - Please contact your administrator to grant the permissions to update the application.

 

Regards

Vipin

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New Here ,
Feb 10, 2020 Feb 10, 2020

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No, the computer is in a bureau with no admin available. Any idea how we can solve the problem??
regards,
Claudia

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Adobe Employee ,
Feb 10, 2020 Feb 10, 2020

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Please check the below locations as per the OS platform that you are using:

1) Windows:  C:\Program files(x86)\common files\adobe\AAMUpdaterInventory\1.0\

2) macOS : <Startup Disk>/Library/Application Support/Adobe/AAMUpdaterInventory/1.0/

 

On the above locations, if you see a file named 'AdobeUpdaterAdminPrefs.dat', Please save a copy of this file on your machine and delete it from the above locations. This should resolve the issue.

 

Please let me know in case if the issue is still not resolved.

 

Regards

Vipin

 

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New Here ,
May 25, 2020 May 25, 2020

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Hi,

 

I have the same prob. When I opened the folder /Library/Application Support/Adobe/AAMUpdaterInventory/1.0/ it was empty. I have adminrights on my Mac.

 

Any idea?

 

Regards

 

Christian

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