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Purchased Adobe Photoshop Elements 2020-will not open

Explorer ,
May 31, 2020

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Purchased Adobe Photoshop Elements 2020 yesterday, [redemption code removed by Moderator] and downloaded to my Dell desktop-Windows 10. When I click on the Adobe icon on my desktop, a page appears, see attached, boxes for Organizer, Photo Editor and Video Editor. When I click on Organizer, it asks that I sign in then prompts me to buy the program. I have already purchased the program? Dpes not appear that the program was installed?

Any thoughts?

 

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Download and install

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Purchased Adobe Photoshop Elements 2020-will not open

Explorer ,
May 31, 2020

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Purchased Adobe Photoshop Elements 2020 yesterday, [redemption code removed by Moderator] and downloaded to my Dell desktop-Windows 10. When I click on the Adobe icon on my desktop, a page appears, see attached, boxes for Organizer, Photo Editor and Video Editor. When I click on Organizer, it asks that I sign in then prompts me to buy the program. I have already purchased the program? Dpes not appear that the program was installed?

Any thoughts?

 

Thanks

TOPICS
Download and install

Views

400

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Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
May 31, 2020 0
Adobe Community Professional ,
May 31, 2020

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Open Photoshop Elements.  Help > Sign in from the menu.

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May 31, 2020 0
Adobe Community Professional ,
May 31, 2020

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Moved to the Photoshop Elements forum, from the Photoshop forum.

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May 31, 2020 0
Greg_S. LATEST
Adobe Community Professional ,
May 31, 2020

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It appears that you have a Redemption code that needs to be converted to a serial number.  See this thread for links that will help you.

P.S.  I have removed what appears to be your redemption code from your post.  This is a user to user forum and you should not post personal information here.

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May 31, 2020 0